PawradeReviews of pawrade.com

Updated review: Pawrade has excellent customer service. Since you'll be talking to multiple associates communication can get slightly confusing. Be vocal about any issues or doubts you have may have and they will put you at ease. Seems to be a baby company so they have some hiccups and kinks to work out but they do their best to fix any issues. They did upgrade my puppies flight for free because of short timing which was greatly appreciated! If you can't find a puppy locally, pawrade can help you bring home a perfect pup. My puppy Willow (formerly cutzy carrol) is a dream. Thank you Beth, Renee, Shannon & Pawrade team for making things as smooth as possible and answering any questions!

Edit: After seeing the terribly rude and gaslighting responses from Pawrade to negative reviews, I am looking forward to seeing what their doubtlessly defensive and inaccurate response to me will be. Your move, Pawrade. — A complete mess. Names will not be listed. Puppy arrived happy and well socialized, which is what matters in the end, but this was a two week headache. I hope I will never have to interact with these people again. First, we were never, at any point, given the breeder’s contact information, any information about lineage, or puppy socialization background. Huge, huge red flag. After purchasing the puppy ($1.5k), we received minimal and contradictory information from staff for ID verification (the person picking up the puppy was different from the person who paid directly). First we were told we only needed one ID, then we were told we needed both, then phone calls and communications were repeatedly sent to the wrong person. After believing that we sorted that out, the vet paperwork was still listed with the wrong name, which violates state pet registration laws. It was never fixed and paperwork was wrong upon delivery. We were not given updates of when her final vet appointment would be or when to expect her. They did not explain to us if she would arrive fully vaccinated until asked twice (she’s an older puppy safe for full vaccinations), which would have affected her socialization and vet visits had we not asked. We were not given a prospective date of when the puppy would arrive until the flight was already booked. There was no communication of any scheduling. I had to take time off of work with short notice. When we purchased the puppy, we were aware that the only transportation option to get her to here was an in-flight nanny ($1.1k). The cost of that totally wiped out our remaining expendable budget, but that was fine as there was still room for the puppy’s remaining necessities. We were told two days after receiving the original flight notice, after I already took time off of work for the original date, that the delivery was delayed due to other puppies from the same breeder not having been delivered yet (???? terrible), so we were being delayed. We were given no prospective dates for when to expect her. We had already made vet appointments, who made accommodations from their wait list for us, and had to cancel those. Three staff members, up to management, were rude, uncommunicative, and unprofessional. One staff in particular interrupted, talked over, and was extremely condescending to us. After asking multiple times for specific staff members to not work with us, and if we could work with other staff, the problematic staff remained in direct service with us. We communicated to management the work schedule issues and expressed which days could not be scheduled due to my new hours to make up for the lost hours previously. The flight ended up being scheduled for one of these days. The flight is a standby flight. There is no guarantee that the puppy will show up on time, even after confirmation of flight time from staff. It was dropped on us the day before the flight arrival that we had to bring our own carrier (was prepared for this but some people might not be and scrambling for a carrier last minute could be problematic) and that it was "customary" to tip the flight nanny (do they not pay their workers enough after charging over a thousand dollars to the consumer?). We were given no idea how much it was customary to tip, and, again, we had already stretched our budget to the limit springing for the flight nanny and given no prior warning that we also had to tip. If you go by 20%, this is a several hundred dollar tip. Be aware, but don’t punish direct workers for the fault of management by not tipping. Day-of arrival we were given no information on the flight other than the departure airport and the arrival time, but no specifics on airline, arrival terminal, or anything else that could help me figure out the flight tracking information. We also weren’t told which airport they would be flying out of to get here (not their origin airport, which doesn’t have direct flights to my city) so we couldn’t use that information to figure out the flight. Texts asking for flight information went unanswered. Flight nanny eventually got back to me. Flight nanny was excellent and sent photo updates (the first photos we received of the puppy that weren’t from her ad). No regrets about paying for the flight nanny service, as it ensured our puppy was able to travel as comfortably as possible. However, again, we wish management had conveyed to us earlier that tipping was customary, as that affects how much the service *really* costs. Website interface is a nightmare on mobile.

I had been researching the best way to find a puppy from a reputable source for a long time. I live alone and wanted to know exactly what kind of dog I was getting, and where she came from; a healthy and happy dog that I could train as my own. It became readily apparent that Pawrade was the place to go. They give you any information relevant to your pet and keep you adequately updated in the process along the way. Renee is very friendly and helpful - she knows exactly what she's talking about. I love my pup, and highly recommend this site as a reputable and morally upstanding way to find the perfect puppy.

Pawrade representatives made sure the process of getting our pup was quick and easy. We have the perfect little family member now because of pawrade as promised.

Loved the whole experience! My concierge Morgan was always quick to respond

I am new to the process, but the staff was able to answer all my questions promptly and advised me the process each step of the way and my family got a healthy happy puppy

The communication at the beginning was slow but we were very anxious. Morgan took control after my concerns about the communication and she stepped it up and delivered!! We are so happy with our new puppy Clifford!!

Thanks !!! They are people very dedicated to their work, good price, fast transportation, beautiful and healthy animals, 100% customer service. I hope to buy more puppies soon.