David F.
You dropped off the wrong puppy and now…
You dropped off the wrong puppy and now the delivery service has to bring the othe puppy. This puppy has already imprinted on me and follows me everywhere. I should sue the hell out of you. The puppy was dropped off at 3 am. I didn't notice a difference but thought the eyes were different. Puppy's eyes tend to change as they age. Again, this poor puppy will have to go through more trauma and my puppy will have spent 6 days on the road In a crate. This mistake is unforgivable. What a crap organization. When you spend $5000.00 dollars, there should be no goddam mistakes.
Response from PawradeJan 30, 2022
—UPDATE— The owner of the transport company called you to apologize. This is not a representation of Pawrade’s service (we do not transport). The driver made an honest mistake. Your Pawrade transportation concierge worked immediately with the driver and you to address the mixup. Hi David, We will absolutely get ahold of the driver and then talk to our contacts at the Transportation Company. We will inquire why this happened. Mistakes do happen and we’re sure this was just a mistake and we apologize for their mistake. May we also ask (for our information to prevent this mistake from happening again) when did you notice it was the wrong dog?




