Toren
Excellent service from the beginning
Excellent service from the beginning, we like that we can track our puppy locations during transport.other staff are very friendly and helpful although response can take a while but they make sure to get back to you. It would be helpful as well if they have a dog profile that has good to know about your puppy. So buyers donβt need to ask a lot of questions to be prepared. Maybe a recommendation when delivering puppies to your customers doors step, have atleast a crate comes with them. And maybe more friendly staff. They were ok, one is genuinely smiling. The other not so much. A bit awkward. We understand traveling pups can be stressful. But I think itβs important to put some effort and great impression even at the very end. Thank you
Response from PawradeOct 10, 2022
Thank you for your review and honest feedback. While we have carefully selected our transportation units, they are a separate entity. We do like the friendly ones too however how they travel the pups is our utmost concern. Due to this, crates are not included with our ground travel as they belong with the travel unit. We do hope that our e-book we emailed about puppy care did make it to you as all of our new puppy parents get this prior to pups coming home. Please reach out if this was not received. We are so happy the puppies are home and getting acclimated to their new furever home. We are wishing you all so many wonderful journeys together. ππΆπ Pawrade Team




