At Pawrade.com, we believe finding your puppy should be one of life’s happiest experiences. We are here to provide families with a safe and reliable place to discover the perfect companion, ensuring every step is filled with confidence and excitement.Each puppy featured on Pawrade comes from breeders who are committed to raising dogs with love and care. We take time to ensure every puppy has the healthy foundation and nurturing start they need before joining their forever home. From playful small breeds to affectionate family dogs, Pawrade is a trusted source where families can explore a wide variety of puppies and learn about each one’s unique personality.Our dedicated Puppy Concierge team is with you throughout the journey, answering questions, helping with travel arrangements, and providing peace of mind through our health guarantee. From the first search to the moment your puppy arrives in your arms, we want the process to feel personal, simple, and joyful.Welcoming a puppy is the beginning of a lifelong bond filled with laughter, loyalty, and love. At Pawrade, we are honored to help families open their hearts and homes to a new best friend.
Pawrade (pawrade.com) has 7,080 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
Also known as
pawrade.com
Website
pawrade.com
Category
Pet Services
Location
Charleston, South Carolina
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 84% of reviews.
Latest
Most recent review: October 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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Pawrade has an excellent staff who communicated with me throughout the process. The Portuguese Water Dog that I purchased was obviously well-bred, well-mannered and very smart. I was 100% pleased with the entire process.
Response from PawradeOct 26, 2022
Carol, we are so happy to hear that you had such a pleasant experience. Your new fur baby is so handsome and we know he is just soaking up all that love. Our dedicated staff strives to provide the best experience and it is wonderful to know that we accomplished this with you! Pawrade is wishing you many new memories created and fun times ahead! 💙🐶💙
Pawrade Team
TR
Talia R.
Pawrade was a great company to get our…
Pawrade was a great company to get our puppy! We were a little nervous buying a puppy online but after reading the other reviews and completely falling in love with the pictures of our Schnoodle, now named Pickle, we took the plunge. After seeing how thorough the identity checks were, we were pretty confident it was all going to work out and we were so appreciative of the communication at all stages, including the furry freight and puppy guide we received. Pickle has settled in really well, is completely adorable and very clever, as we are seeing how quickly he learns!
Response from PawradeOct 26, 2022
This is wonderful to hear, Talia. Pickle is definitely a handsome boy and we are so happy to know that you are loving life with him by your side. We understand just how nerve-wracking buying a puppy virtually can be and we appreciate you trusting us throughout the process. Pawrade is wishing you many fun adventures with your new clever fur baby! 💙🐶💙
Pawrade Team
BV
Becky V.
Excellent services
Excellent services
Response from PawradeOct 26, 2022
Thank you so much for your feedback and review, Becky! We are so happy your new fur baby is home and able to create these new memories with you. Pawrade is wishing you many years of happiness! 💙🐶💙
Pawrade Team
VI
Virginia
Organized professional and kind!
Everything well organized. Very professional and kind. We are very happy with our new baby.
Response from PawradeOct 26, 2022
Thank you for taking the time to leave us this feedback and review! We pride ourselves on taking great care of our customers. Pawrade is wishing you many years of excitement with your new baby! 💙🐶💙
Pawrade Team
EH
Ed H.
Really great experience
Really great experience. They stayed in touch and kept me updated every step in the process. Excellent and quality customer service!!! I will use there services in the future!
Response from PawradeOct 24, 2022
Ed, we are so pleased to hear that you had such an awesome experience. Thank you for trusting us and giving us this amazing feedback! We look forward to seeing you again in the future and helping you bring home another perfect fur-baby! Our Pawrade team is wishing you a lifetime of puppy snuggles! 💙🐶💙
Pawrade Team
DF
Dorothea F.
"Outstanding"
We just love our precious Paige. Our experience with you folks was outstanding. Everyone kept us informed along the way and very helpful. Can't say enough good things about the whole proses. I would give you a "10" if allowed. We did have to wait until less than a month, until she was old enough to get her, but it was all worth Thank you very much.
Response from PawradeOct 26, 2022
You are so welcome, Dorothea! We agree that Paige is so precious and we know that she is in great hands. Thank you for all your kind words and positive feedback. We are happy to know that we were able to provide you with a “10-rated” experience! Our dedicated team at Pawrade is wishing you many happy times with Paige! 💙🐶💙
Pawrade Team
AG
Angelena G.
Read and BELIEVE the reviews
Pawrade had good communication with me during the process. Though it took a while because my dog (6 mo labradoodle) was quite big and didn't fit on the aircraft, etc, we eventually got him here after a few weeks. There was also a hurricane in Florida where the driver was coming from, so that made the delay only a little further.
However, Pawrade should really consider a new breeder program or something. There are way to many reviews saying that puppies are arriving unhealthy and without shots. My dog arrived in the same condition.
Samson (listed as Toby, but all his paperwork said the name Twink on it), arrived with an ear infection that didn't come from the stress of traveling because of the stage it was in. That was not an overnight stressful trip ear infection. There was gunk and grossness in there and he needed medication for that.
Samson also arrived with coccidia and he was not potty trained like I was told he was. And, while I know that animals need an adjustment period, Samson was not lost or looking for a door when he decided to relieve himself. He just popped a squat and that was it. And he did it every time, even after we took him out, etc. He's not potty trained at all.
I was told, by Tom, who spoke to the breeder before I even reserved Samson, that he was NOT a chewer. That's obviously not true. He's an avid chewer. But I've got chew toys now, thank God.
Lastly, Samson did NOT arrive with good records. He had one rabies shot, which is all he needed as far as rabies-though I was concerned that he hadn't had a rabies shot until a day or two before he was supposed to fly out. A six month old dog with no up-to-date shots is dangerous. The breeders should not breed if they are not going to keep the dogs healthy. They are a harm to the puppy.
Samson also did NOT have all his parvo shots. He'd had one. Later I found out he had two shots, but they were too far apart, and Samson had gone all this time unprotected from parvo and rabies. That's ridiculous and dangerous.
Transportation was fine. Samson did arrive at midnight, but the transporter was in communication with me the entire time.
I could easily give this review one star, but only half of the blame is on Pawrade. They need to do their due diligence and make sure breeders are sending in up to date records and healthy pups. Change around the submission so the records are on file before the puppy is adopted or something. I have no idea what they can do, and I have no idea what their current process is. However, I do know that Pawrade needs to make more of an effort to protect the puppies they're adopting out. Check breeders, double check them, do what's necessary. And it's really sad that Samson's case isn't special. You're allowing folks to put a puppy's life on the line, you shouldn't do that.
Nonetheless though, Pawrade and PetPay have been in good communication with me, and they're working to get things settled with the breeder as far as shots and reimbursement.
Response from PawradeOct 24, 2022
Hi Angelena,
Thank you for taking the time to provide your feedback and providing us with your concerns. We are taking this very seriously and researching behind this. While we are very sorry for the ear infection and vaccination issues, we are happy our Health Guarantee can provide you some protection with this.
We agree that the ear infection probably did not come from his short travel home, although he did have a few delays in travel that prolonged his homecoming and with those trips, he may have developed this as his health exam provided negative details for any ear issues prior. We know it's still no fun dealing with ailments as soon as your puppy arrives and understand how this was inconveniencing.
We know potty training is no fun as well. 😬 We do have some breeders that start the process however we do not guarantee a potty trained pup as new environments and methods of training are confusing. But don't worry! He's a smart cookie and he'll figure out your method soon enough. Just stay diligent and constant with it and he will be sure to make you proud.
We are wishing you all the best.💙🐶💙
Pawrade Team
RA
Rachelle
It was detailed and efficient
It was detailed and efficient. The communication was top notch!
They made it easy!
Response from PawradeOct 24, 2022
Thank you so much for this feedback, Rachelle! We are so happy that you decided to give us the chance to wow you with our service! Our Pawrade team is wishing you many years of love and happiness with your new best friend! 💙🐶💙
Pawrade Team