robert O.
Read the fine print on shipping what a…
Read the fine print on shipping what a terrible experience. Can not give accurate time frame . Delivery of puppy at 4 am . This is ridiculous was told at first it would be 2 to 3 am. The puppy is fine all like the breeder said. Hard to get ahold of someone from Pawrade had to leave text messages and voicemails with no response. Except for one person who tried to help. Would purchase again possibly but arrange my own shipping.
Response from PawradeOct 9, 2023
Hey Robert, We are so happy that we were able to help you adopt the perfect pup for you. It is also great to hear that the pup arrived safe and sound and in perfect health. A big part of this is because we have amazing transportation partners. They work as a team so that the delivery vehicle is moving 24/7 to get all our pups to their new homes as quickly as possible. Occasionally this means a pup may be delivered at an odd hour. The delivery team can not wait for hours to make a delivery at a more convenient time for one pup and extend the delivery time for the other pups. There really is no fine print. This is all clearly outlined in a few bullet points in the Transportation Work Order that you signed. But we do sincerely apologize that the delivery time was stressful for you and wish that there was a way to never have to do that. Thank you for choosing Pawrade and thank you for providing a loving home for you new furry family member.




