Charles R.
We purchased a new puppy through…Pawrade
We purchased a new puppy through Pawrade because we had to put our older boxer down. She had angiosarcoma. I read that Pawrade only deals with reputable breaders so we ordered a beautiful new white female boxer.The new puppy came. She was beautiful.She was small, but I didn’t think anything of it. In looking at her paperwork that came with her, although everything said she normal but she was actually 50% below her expected weight at 4 months. She was still small at five months So we took her to the vet. The vet ran bloodwork and found something wrong with her kidneys. We took her to the vet emergency room. They told us she had renal dysplasia. We are taking her to a specialist here in the next few weeks. We want to confirm the diagnosis. I called Pawrade, but did not hear anything back. I did a search online and found the breeder had been sighted in the past multiple times for infractions with dogs by the state. I don’t think the breeder was fully vetted by Pawrade. We love her. She is a joy. We are going to keep her. We are going to give her the best life possible. It just makes me very sad. She will be dead in a couple years. I would caution anybody who buys from Pawrade to do their own checking before purchasing.
Response from PawradeJan 20, 2025
Charles, we are sorry to hear that your pup may be having a Health Issue. You did speak to Kelly and she advised you to send in all your vet documents to [email protected]. As of today we still have no documents from you so that we may initiate a Health Guarantee claim for you. We also never received your documents from your required 72 hour wellness visit or the confirmation that you activated the complimentary Metlife Health Insurance that we provide. Our Health Guarantee Manager is reaching out to you by email right now in another effort to get your documents and open a claim for you. Please take the time to respond so that we can help you with this situation. As with any claims process we do have some protocols that will require your help and cooperation.




