Tanya P.
Unhealthy puppy
My husband and I had been wanting a Bernese Mountain dog puppy for a long time. We found our perfect puppy on Pawrade. They were amazing from the first phone call with helping us get Duke Maddux Phillips (Norris). When we got him we were beyond excited. We got him to our vet within 72 hours and found out that our new fur baby was malnourished, had bilateral ear infections and was flea infested, severely. We immediately reached out to Pawrade and informed them that they should not be working with this breeder anymore from where Duke (Norris) came from. They only offered us a 50 dollar refund otherwise we haven’t heard from them, in the meantime we are spending lots of time and money to get our puppy healthy. I would not recommend this company to anyone, which is unfortunate because I had wanted to work with them again in the future but I don’t trust the breeders that they work with or this company. I would advise to look elsewhere for your next fur baby.
Response from PawradeMar 7, 2025
Tanya, below is the text form our response to your husband who left a negative review as well. Scott, we are sorry to hear that you have some minor health concerns with your pup. Ear infections are very common especially on long hair breeds like your pup. We do provide 30 days of COMPLIMENTARY Metlife health insurance to all our clients. You absolutely are NOT required to extend the coverage in any way and we do not benefit in any way if you choose to. We provide this to help with any of the common issues with new puppies in addition to your 3 year Petpay Health Guarantee. The $50 would be to cover the Metlife deductable so you have no out of pocket expenses for the ear infections. As with any claim on any policy there are protocols that have to be followed that ensure fairness and integrity. All of our breeders are carefully vetted as well as fully licensed and inspected by the USDA as well as any local regulatory authorities depending on their location. Your pup is AKC registered and from a very reputable breeder.




