Paw Print GeneticsReviews of pawprintgenetics.com

Report due on Jan10th. No report yet

Test seemed to take a long time, first time I used pawprints it was quick

I have always used Pawprint with great success until now. My results took much longer than they ever have in the past. Especially considering that Pawprint already had this dogs swab. When I called to inquire I was told that the lab had moved but the samples had not been moved which is incredibly foolish. Needless to say, I’m very disappointed with the service since Neogen has taken over.

Ordered a test but got a report back with no result. If I had not of called to request a refund they seemed ok keeping my money, not running the test and sending a useless report. I personally would not recommend this company.

Lack of Communication, Need to up their Customer Service Game: Sample rev'd by company - results took 1 month & 11 days. Basic bred specific tests (DM & PLL). No communication initiated by company. I called after company set results available. Only then found out first testing attempt failed. Was told 2nd test was being done & was given another estimate for expected results. Results were later than that by a week. All happened around the Dec holiday but a full 3 weeks after submittal. I get holidays may have caused delays - but ... Telephone people were HELPFUL but had very limited info from lab staff - they did seek and find the info I needed, which I appreciated.

I sent dewclaws hoping that I would have results within 2 weeks of your company receiving then because that is what I was told when speaking to your customer service prior to ordering the tests. I kept the dewclaws for 10 days allowing them to dry in the envelopes the vet sealed them in & then rushed shipped them to PPG. The results were running late with PPG and I called customer service frequently but received no help from them. The results took 27 days from the date that they were received at PPG. I also sent emails through your website requesting information and never received a response on my emails. Your costumer service people are rude and told me “unfortunately it is common for the company to run late” and I was told by one rep (when the results were still not available a week after the due date) that she would check on it and send me an email but she never sent an email. I now understand why breeders warn against using PPG.

Excessive delay in delivery of color an diseasesanalysis results report. Furthermore, the report is wrong since they tell me that the specimen is m/m and visually it is a Merle dog.

I received 10 reports stating "no results", with a footnote saying this test isn't functioning correctly. No details on when it is expected to be running again, no word on whether or not my samples are still fine, just 10 reports of "no results" after spending $500.