Paw Print GeneticsReviews of pawprintgenetics.com

Test is taking 10 days longer than the provided ETA. Kit mailing took 3 days longer than the agent gave. What is happening to PP? Never had this type of issue before Neogen took over.

After paying extra to have the results of my dogs DNA tests expedited. Not only did it take longer than the 2 weeks expected it 2 months. In this time I lost out on being able to have my female bred causing a considerable loss in finances.

Ease of registering Scipio. I was able to avail of a bundled rate for Labrador Retrievers. Testing completed in timely fashion. Scipio carried no traits so that was an extra bonus!

Months and dont have results. Have contacted several times cant get resolution or good answers, only lame excuses, lab delays, lab moved, holidays- I sent a month before holidays.

I sent DNA, as usual, to get my litter’s results. The results were supposed to be in a month and a half before they finally came. I called multiple times with no help. The representative continued to say they were moving their lab and having delays. The false advertising of two week turn around lost my program money as I could not keep a pup from the litter without knowing the DNA results. Still have not heard from company even tho I have disputed charges with my Credit card company.

I love this company! Especially love how quick you are to send sample collection supplies and love postage paid returns.

I have used Paw Print Genetics for years with no problems until Neogen bought the company. I recently placed and order and sent them DNA samples - they received them on 12-11-23 and logged them in on 12-13-23. I was supposed to have results by 12-27-23. On 1-3-24 I called and was told they were behind due to the holidays. He said my samples were fine and gave me preliminary results. He said I should receive final results in a week. On 1-12-24 they emailed me asking for more DNA samples. I called the company on 1-15-24 and left a message with Amy Davis. She has not returned my call as of 4 days later. I have re-mailed additional swabs per their request but this wait is ridiculous. I am now waiting on another call back. Their phone system does not even work. If you try to stay on the line for the next available agent, they disconnect you.

We had a long delay in getting our results back. We have been used to great turn around times, so yes this was a surprise to have such a delay. I am mailing another one out today, and really hope return of results is better.