Paw Print GeneticsReviews of pawprintgenetics.com

I didn’t get the tests that I payed for.

The service quality was too good.

Quick non invasive check for a genetic disease Easy to get, easy to send , results in my email

The experience was flawless from start to finish. The instructions were clear and concise. It was simple to decide what tests I needed, and request them. The test kits came quickly, and were easy to use. Once the tests were in the return mail, I could electronically follow the tests’ progress. The results were faster than expected. Thanks to the thorough explanations, the results were easily understood. All together a rewarding experience.

Recently your testing has been inaccurate causing incorrect breeder decision making, no one is answering your customer service lines after multiple attempts to talk to a live person and your new turn around times of 4 to 7 weeks versus the original 14 days is causing significant puppy selling delays which are detrimental to breeders and our clients wanting to purchase. You need to go back to how you used to be before taking over from the original PawPrints owner. The service was amazing and testing was trustworthy.

Everything was great as usual, but very long wait for the results.

Quick and easy

I requested a single test for EIC for a lab litter. I followed the directions and submitted the dew claws from a litter which they sent on December 30th. I had two different estimated delivery dates which they moved back to Jan 30th. The 30th went by and I emailed them and asked for an updated delivery date. They never replied. I called and they told me testing was delayed because they were moving equipment. They couldn't provide a new estimated date. I asked to cancel the order but they said they can't because testing already started. Then on Feb 15th I received an email that the dew claws did not have enough DNA 15 days after. Terrible communication and the puppies go home on the 17th. No time to get new results.