PawpReviews of pawp.com

very patient informative and professional

They remind me when meds check teeth weights and all her needs

PAWP is very responsive and offers quick knowledgeable, help, and service related to your pets. Whether you can get the service complementary through a Walmart plus membership or pay an annual fee, it is worth every penny especially if you have multiple questions or need to get to a starting point quickly…they are very fast and very responsive. wonderful for pet parents.

The vets are very helpful and very nice. I love using this app

I strongly caution any consumer considering Pawp. My experience raises serious concerns about how emergency claims are handled and whether the coverage advertised is actually honored when it matters most. On March 23, 2026, my service dog suffered a sudden, acute medical emergency involving labored breathing, severe pain, and visible distress. She was rushed to an emergency veterinary hospital, where a full diagnostic workup confirmed this was a new-onset condition, unrelated to any prior diagnoses, and required immediate care. Despite this, Pawp (through their claims administrator Golden State Adjusters) denied the claim and upheld the denial on appeal. What is especially alarming is how the denial was handled. Instead of relying on the actual treating veterinarian, who confirmed this was a true emergency, the claim was rejected based on retrospective file review. The veterinary team even made themselves available to verify the emergency directly, yet there was no meaningful engagement. To make matters worse, Pawp has ignored my formal request for dispute resolution under their own Terms and Conditions, which they require before arbitration. Consumers should also be aware of a pattern: when you raise concerns publicly, you will likely receive a generic, scripted response directing you to email “Support”—however, in my experience, that channel is unresponsive and does not meaningfully address or resolve the issue, leaving you stuck in a loop with no real escalation path. I incurred $1,679.50 out-of-pocket for emergency care that, by any reasonable standard, qualifies as an emergency. If your pet has a real crisis, you need to ask yourself: will this company actually cover it—or deny it after the fact? Consumers should be aware of: • Denials based on after-the-fact review instead of real-time medical judgment • Failure to engage treating veterinarians • Ignoring their own dispute resolution obligations • Scripted responses with no meaningful follow-through • Potential gaps between advertised coverage and actual claim outcomes I have now as a result escalated this matter to insurance regulators, California and New York Attorney Generals, and media consumer investigators. Based on this experience, I cannot recommend Pawp and urge others to proceed with extreme caution !

The vet was very explanatory and broke it down to where I could understand and was very helpful. I highly recommend everyone that has pets to download the Pawp app.

Very sweet and caring and helpful. But needs to have access to get med refills for pets as well.

The vet was generously informative and I had a very enjoyable first experience.