Zoe Y.
Fraudulent company
Fraudulent company, stay away! My cat died and I canceled my membership right away, receiving confirmation that it had been canceled. They continued to charge me for months afterward and it only stopped when I wrote to customer service. Even then, they flat out refused to issue a refund. EDIT: the below response from PAWP is an absolute joke - I resubmitted everything they asked for below to the support email they provided below. It has been two weeks and I have gotten ZERO RESPONSE
Response from PawpFeb 4, 2026
We're deeply sorry for the loss of your cat and for the billing issues that followed. Please email [email protected] with your cancellation confirmation and billing details so we can investigate and work to resolve this, including reviewing the refund situation. We're committed to making this right.



