Paw.comReviews of paw.com

The product may be great but I can’t be sure due to the terrible customer service. I placed an order for this awesome looking blanket. Right after I hit submit I realized that Apple Pay put in an old address. I immediately contacted the customer support via email to let them know the correct address. I received no response. I waited a bit and emailed support again. No response. I called and left a voicemail. No response. Then the blanket shipped to the old address in another state, and has never been seen, even after contacting the current resident at the old address. I was billed of course. Then I got a finally got a follow up on 3/3/22 to the customer service request I had started 2/13/22 after playing the order. It didn’t offer any solution, it was an automated response asking if they had resolved my concern. I related what happened, and once again, no response. So bottom line, as far as I can tell I am out $116 unless the product somehow reappears, and even then I’ll need to pay shipping to have the occupant at the old address ship it to me. Paws.com may have great products, though I can’t vouch for that as this was my first order, but good luck if you need any help.

Scammers. Quickly take your money but no rush to send product which they say is uk based. Tracking states package is coming from China. Customers services told me to pray when I asked for a refund.

I placed and order, money was taken from my account. Never received an order confirmation or shipping confirmation. I sent an email and received a basic support email back saying request for support was closed. If you phoned the number the customer service agents were very nice but they only thing they could tell me was that my order hasn’t shipped yet. I waited weeks for any sort of an update but nothing and finally just requested a refund. I will not be using this company again.

The memory foam mattress has never fully expanded. I have had it for a few weeks now, it is only about 50% expanded. I have tried a few times to call and I have sent a few emails. I have left voicemail messages. I have never gotten a response from Paw. But I do get daily emails trying to sell more products.

I place an order January 27th which stated 2-4 business day shipping. Received a shipping confirmation a day later with a tracking number that goes to a invalid link. Tracking number cannot be recognized by any tracking system online. Contacted Paw.com and requested a valid tracking number. Still have not received a response. Submitted a PayPal dispute and they have tried contacting Paw.com about the order with no response from the seller. Good luck getting your order

I wish I would have seen all of these reviews before purchasing. Ordered a bed well over a month ago. Received an email that it had shipped but the tracking link doesn't work. Emailed customer service twice with no response. Cutting my losses at this point which is really disappointing as the money I used was a gift.

Lie after lie about where my order is / keep saying it’s dispatched and I’ve to wait. Ordered a no pull harness for my puppy - be pointless by time it arrives - If it ever gets here!!! Will have to purchase elsewhere. Shocking customer service

This product is a complete scam! I have never spent so much on pet beds under false advertising. They are not water resistant AT ALL! the pee soaks right through the "water resistant" liner. This is the whole reason I chose to purchase this item in hopes it'd be easier for cleaning, WRONG! The foam is uncomfortable, it's very stiff foam and my dogs HATE it. Also, the cover sheds in chunks from them trying to scratch around to make it comfortable. Now that the urine has soaked into the foam there is no way I'll be able to wash it out.