Paw.comReviews of paw.com

Similar to others here, I ordered a bundle (bed, blanket, pillow) and never received it. I’ve contacted support four times without a response. Save your money and don’t order.

I ordered two blankets from them, one of the blankets that showed up was not what I ordered. I have called multiple times, sent numerous emails, DM’d on IG, commented on posts on IG and have never got any response. I’ll be working with my credit card company to dispute the charges since they choose to be unresponsive. The customer service is beyond terrible!

I ordered a blanket and bed set for Christmas. I received an email stating the blanket was out of stock and they gave me a code for a replacement. The code would not work!! I emailed and called multiple times and left messages. Still no resolution. Filed a dispute with PayPal. Hope they can help.... very unhappy!!!

It's been 4 months now that I have been trying to get a refund in the amount of $375 for my order. My bank will end up sorting it out now. But please, don't buy from this company.

No communication from customer support or shipping updates. I’m still waiting on my dog car seat cover!

I bought three memory foam bolster pillows for our dog and for others as a gift and they arrived defective. The memory foam never expanded, and it is tough and uncomfortable. I've tried to get ahold of customer support several times over the past few weeks and they are unresponsive. I would like a refund but at this point I'm not optimistic that they will actually respond and resolve the issue. Extremely disappointed. Apparently there are many customers dealing with similar issues and no response from the company as well.

pure scam. they will charge your card and never send you the order. no customer service. working on having their shopify account terminated for violating their policy.

I ordered a waterproof throw blanket for my dog and was very happy with the product received. I placed a second order for a memory foam dog bed, a memory foam pillow, and a dog bed cover. The dog bed cover is fine. However, the memory foam bed is not inflating. The interior pillow memory foam insert is stained and you can feel that the memory foam is torn up inside and is not inflating. I sent a detailed email to support @ paw.com with photos of the defective products and have left 3 voice mails at 1 800-607-1865. The phone number has a recording that all no support agents are available and to leave your name and number, which I have done 3 times. I have not been contacted by the company via email or phone. When I tried to start a return, I am unable to do so as all items are marked final sale. On the website the verbiage reads " We are unable to process any returns after 30 days, but all Paw.com beds have a no-flat foam guarantee, so if your foam flattens at any time, or if you have any questions about a return, please contact us at support @ paw.com" To me, the resolution would be simple. Either replace the defective products, or refund my money. Since the company has been unresponsive to my contact attempts, I contested the charges to my credit card.