Paula's Choice, LLC - US and CanadaReviews of paulaschoice.com

I placed an order on 5/1/2020 and instantly received a confirmation stating my order would be delayed 5-7 days. I have never received any updates other than it changed to 5-7 business days (that time frame has now passed). I have called them, they are no longer taking calls due to the call volume. I tried to chat with them yesterday, you will wait on chat for hours for it only to disconnect. I have emailed twice, I have not received any replies. I sent them a Facebook message with all of above outlined (even a screen shot of my chat that went unanswered for over 2 hours) and they gave me the same copy / pasted response that i have seen them give many others ... I need to contact customer service by phone, email or chat. The reason you cannot keep up with the call, email and chat volume is because you have the worst communication with your customers. Someone finally answered my chat today only to tell me that I could not cancel my order. Your lack of honest communication has nothing to do with COVID.

UPDATE: I received a shipping confirmation on 5/13. Excited to receive my products! :) As others have said regarding communication during COVID 19, it has been nonexistent. I've always thought of PC as a professional skincare company but the inability to reach someone to confirm the status of my order, placed nearly 2 weeks ago now, is just wrong and unprofessional. Especially when they are still pumping ads out there to increase their profit margin, responding to customer orders can be done in isolation. There is no excuse.

UPDATE: It’s 5/16 and I have finally received my package. Thank you Paula’s Choice for reaching out to me and addressing my concerns. Excited to use my products :) I have been waiting on a tracking email for my package for a week. I emailed their support team twice about what was going on and never got a response. I finally decided to give their help line a call, and the lady on the phone, Lexy, immediately gave me attitude and snapped at me when I told her I had not received my tracking email, stating there’s a shipping delay, which I had figured because of COVID, but I was concerned because I hadn’t received any kind of email confirming my order. She was very rude, and I’m disappointed in their customer service! The products seem great, but I don’t think I’ll become a repeat customer after this!

I am rating them with only two stars right now because I still have not received even confirmation that my order has been shipped. I understand that with the pandemic things are running slower but I placed my order on April 28th and it STILL says PENDING seven days later. I've tried calling customer service but no one is answering. I'm so excited to try my products because I've heard great things and like that their website has scientific literature to back up their claims. I'd like to rate this higher but I can't till I actually get my order.

Great products, fast shipping. Can't complain!

Skin Revealing Body Lotion with 10% AHA This has been the best product ever I used on my keratosis pilaris, I used it continuously for almost 4 weeks during the lockdown n first time in 10 years my upper arm is feeling smooth with no bumps n in growth. It worked for me.

Fast and easy result to my order!!!

Tyra was Patient, knowledgeable and friendly. Able to resolve a system problem that resulted In me missing a promotion, and the promo was restored. Able to consult on how to use products I purchased. Very very good customer service.