Paula's Choice, LLC - US and CanadaReviews of paulaschoice.com

I have been waiting for my package for a month and finally received it, however, there were items missing from the package. I tried to call the customer service, no one ever answers because they are "experiencing overwhelming calls". but according to other reviews, it does not look like they are helping any other customers either. I then tried to email them, I only got an automatic response email. To my conclusion, there are no ways to get in touch with their customer service if your order goes wrong. Paula's Choice makes fantastic products, but you are better off buying their products from other platforms rather than purchasing directly from their own website. Replacement was sent out after I post my original review.

Paula’s Choice is a trusted source for skin care products that make truly a visible difference.

Great products and great customer service! The only products my sensitive skin can take without redness or burning.

horrible customer service! I haven't received my package that was said delivered half a month ago. Attempted to call them millions times but never got connected, tried to email but got no response except for the confirmation of issue ticket receipt. The customer self-help site was down. Still hear nothing from them. Terrible experience.

I ordered my package on 6/20 and havent got any confirmation that it has been shipped. I also ordered some new stuff on Deciem and there confirmation for shipping was WAY faster than Paulas choice.

My friend highly recommended Paulas Choice, and she was really passionate about their products, to sweeten the deal she sent me a 20% off coupon! I spent a couple days reading about all the products, I had fully intended on making a second purchase shortly after on behalf of my mom. I had started to tell friends and family, even before I had purchased anything, i was stoked about the products and I wanted to share. UNFORTUNATELY, I had the same experience as many it seems. First I was overcharged instead of the $146 my receipt said, I was charged $175. I tried reaching out to them to no avail, I decided to wait a couple days and see if the charge would change. ( Sometimes the final amount after it pends is different) 5 days later I receive an email saying there is going to be a delay. Bummer, but ok. I check my cart and I have still been charged $175, its late when I’m checking so I wait till morning and try their live chat. I kept getting booted off the chat , then an email immediately after saying “Sorry we missed you, and that I left the chat”, all the while still sitting in chat. Only to see that instead of 16th in line I am now 22nd. After about an hour or so of trying and getting kicked off chat three times. I shoot them an email. A couple days later I get a generic “ I’m sorry here is $10 dollars off your next order“ .. i don't want a coupon, I want my products or to be able to get in touch with the staff to get an update as to why my order is still pending and why I got over charged. The email also mentioned the charge and said they don’t charge before shipping the items. I took a screenshot of the charge on my account and my receipt, in case I had to argue that I was in fact over charged. So the email I received was just insult to injury. It’s been 11 days since I placed my order it seems like from others reviews I have a long way to go before I see my order. I wish their customer service was better.

I ordered $171 on 4/26 and my order still has not arrived. I will NEVER order from this company EVER again. That’s ridiculous. I get an extra week delay for Covid but 4 weeks? No thanks!

Great product, great company!