PatioHQReviews of patiohq.com

One order never showed up. The other order was produced incorrectly. I have called customer service twice. The people who answered the calls were unable to do anything other than to tell me that someone would call me back. They said “within four hours.” I’m still waiting. Very poor experience in every way.

Was supposed to hear back within two hours. Several days later and still no response.

I ordered 3 very expensive custom seat cushions for our outdoor furniture. The quality was terrible. The stitching was coming apart, the seams not straight and the foam inserts weren't 'all squared/ bullnose' as I ordered (instead they came pinched + pointy - not a great look). When I contacted customer service to complain, they were delayed in getting back to me and then tried to gaslight me by telling me that what I ordered was what I got. What? When I responded to provide more detail about the quality issues, they stopped communicating and dropped the ball. I haven't heard from them since. Terrible customer service and product. Now I am stuck with poor quality seat cushions that cost $500 and look terrible.

Cushions are badly made I would be embarrassed by putting them in my home Seams are very crooked, won’t sit flat bowed, fabric doesn’t cover zippers, corners are uneven. I can’t believe they sat in their review phase two days and still sent them out Unbelievable no quality the should be ashamed to send them out as they are

I got the back cushion but it’s not the measurements I provided. It’s too small for the chair back. I have tried to call CS on several occasions even before I placed the order but sat on hold for at least an hour or more waiting. Not sure if I want to try this again or try another company. Very disappointing.

After multiple inquiries about my second pillow cover with no response. Still have not received, I then asked to cancel the item. No response.

We ordered custom cushions weeks ago and were supposed to receive them weeks ago. Customer service provides next to no help and our delivery date keeps getting pushed back with no answers as to why or when we will receive them. They’ve actually lied to us multiple times, once even telling us it had already shipped. They have also multiple times “I can see it’s shipping tomorrow” only to get delayed again indefinitely. Spent a couple thousand dollars on this purchase. Highly highly recommend avoiding this company.

I ordered two custom cushions and tried to contact them for information about the filling and delivery. I never heard anything. The call stayed on hold and the chat wasn’t functioning. I don’t think this is a real business and have no idea how to get my money back.