PatioHQReviews of patiohq.com

Wish I had found these reviews before I ordered! This is not a trustworthy business but I was fooled by the professionalism of their website. Delivery date for the cushion I ordered has come and gone. No response from company about my request for information regarding the status of my order. Thank goodness I only ordered a cushion!

So far a 1 but would give them a zero at this point Ordered 2 bench cushions end of March - supposed to ship aroundd the 21st April To date have not recd - keep saying they r in production and giving me bad shipping dates Disputing with credit card company These peeps are NOT getting my money

Customer service has been extremely poor. The order was late and to date, two cushions are still missing from the order. I wrote to request to know when they would be delivered or when a refund would be issued and no one has responded. I would not buy from this vendor ever again and would not recommend them to anyone I know.

Would never use this company don’t seem to care about there customers needs. Purchased cushions and paid extra for a specific day to be delivered never got an update on order never showed up on my delivery date. Customer service pretty much said it’s gonna be another week and a half to get them they would not let me cancel order.

I wish I could give 0 stars. Order delayed multiple weeks, no responses to customer service via chat or phone call (they didn't ever pick up -- DON'T WASTE YOUR TIME). I emailed and left messages in chat saying I needed the product by a certain date (it was originally promised to arrive weeks before the date). Nothing happened. I would not trust them to cancel or refund, nor would it be fair to make me jump through all the hoops to do so, I disputed the charge through the bank.

Had to cancel my $650 order after receiving multiple shipping dates that came and went. "I'm so sorry." Sorry for the inconvenience." They just give you another delivery date and apology. 1-800-MOVE-ON!! RESPONSE: Too little, too late. I moved on and found what I needed at AMAZON for $400 LESS, so THANK YOU! Stop lying to your customers! If it is going to take longer, then let the customer know that. I spoke with a supervisor. She did NOTHING for me but issue a refund. Again, stop lying to your customers.

Placed an order on 4/30/26. Website says most orders shipped in 3-5 days so we had plenty of time until our party on 5/17/26. Several days after our order, we were given an expected delivery date of 5/18. We were hoping maybe that would change but it didn't. Asked for an update when the order hadn't shipped on the 18th. New delivery date is 5/25. Today I asked if our order was shipped and it is still in India. Now they say expect early June delivery. At this point we will cancel if it isn't shipped soon. Edit: We finally received our order after almost a month. The quality is poor and we want to return them. We have been going back and forth for a week, but they won't issue return instructions. I'm ready to get my credit card company involved. I wish I knew more about this merchant before I ordered from them.

I would strongly caution anyone considering purchasing from Patio HQ. My experience was extremely frustrating from start to finish. The company required full payment upfront before shipping. When our furniture arrived, both the loveseat and sofa had incorrect and missing parts, making assembly impossible. Customer service was very difficult to reach, with no direct phone number and repeated delays in getting callbacks. After more than 60 emails and multiple complaints, the company agreed to send replacement furniture, but it never arrived. They later claimed there were “production issues.” When I disputed the charge with my credit card company, Patio HQ falsely claimed they had delivered the replacement furniture and submitted FedEx tracking numbers as proof. Those tracking numbers were only for replacement cushions — not the loveseat and sofa themselves. This has been an exhausting and disappointing experience. I would not purchase from this company again.