PatioHQReviews of patiohq.com

Response from PatioHQJun 2, 2021

This order was placed on 4/11 and shipped from our Illinois warehouse on 5/26, arrived in Maryland at the terminal on 5/27 right before the Memorial Day holiday. It takes a few days for the freight carrier to unload the product, put it in their queue and contact the customer. The Covid-19 pandemic has created delays for raw materials, labor shortages and record-breaking shipment volumes. As more people shop online to avoid crowds in stores, those numbers have grown even more. This has created shipping volumes that are taxing logistics networks nationwide. Yet, we still shipped this within two weeks after the estimated shipping date, communicated that to them throughout and they still find the need to send a negative comment even after we communicated with the customer about this two days ago stating that we would personally handle this for them and that they would have their beautiful new high back chairs this week???? Wow, sorry. Follow-up to their delivery: Shipment Status Location Date Time DELIVERED; MD 06/04/2021 02:39 PM Trailer Departed MD 06/04/2021 09:43 AM Freight Unloaded MD 05/27/2021 11:00 AM Trailer Arrived Parcel Delivery Service 05/27/2021 10:00 AM Trailer Departed For MD In Transit 05/26/2021 02:40 PM Loaded On Trailer 05/26/2021 01:11 PM Linehaul Estimated Departure IL 05/26/2021 12:00 PM Freight Unloaded IL 05/26/2021 08:36 AM Pickup Request Received Customer Care Center 05/26/2021 00:12 AM Picked Up IL 05/26/2021 00:00 AM