PatioHQSince 2016, PatioHQ offers innovative products featuring quality craftsmanship to enhance our customers’ enjoyment of the outdoors. We think you will find the everyday prices on our website to be very competitive for high quality outdoor furniture and made in the USA cushions. We hear all the time that our prices are too good to be true, what’s the catch? There’s no catch, we don’t spend millions of dollars on marketing and we are online only which alleviates overhead costs, those savings are passed onto the customer. You may also customize individual pieces and furniture sets with our vast offering of beautiful, durable outdoor fabrics to truly make each piece your own.
PatioHQ (patiohq.com) has 745 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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Showing 109 reviews with 1 star · Clear filters
Carla B.
Unable to contact anyone via vhat or phone call. Put on hold for 30 min. Regarding my order placed and not delivered on delivery date. Website shows in production. Very poor service.
Response from PatioHQJun 26, 2026
Hey Carla! We are sorry for the inconvenience caused. As per our records, your concern has been addressed via email. Thank you for your cooperation throughout. Feel free to contact us in case you require any further assistance.
GH
BUYER BEWARE! Do not order from them. We ordered over a month ago and the cushions still have not shipped! 4 rounds of emails and I believe we are getting automatic AI responses that are false. Everytime we ask for an update we're told they will ship in 5-7 days. Then that date passes and no shipment was made. Then told the same thing again on the next inquiry. It's a scam and no I fear they stole our money!
Response from PatioHQJun 22, 2026
We apologize for the delay and for the experience you've described. Unfortunately, we are unable to locate your order from your review comments alone. Please email us at [email protected] with your order number and reference to this review so our team can investigate the status of your order and assist you further. Your feedback is valuable and will be considered as we continue working to improve our customer experience.
Jill E.
I would rate this company a 0 star if it was available. I first placed an order for 1 dining chair at the end of April. The order was delivered in a timely manner and the chair was what I expected. On 5/2/26, I placed an order for 7 add'l dining chairs, a sofa, 2 swivel chairs, 2 ottomans and 2 side tables. I also placed an order for 8 seat cushions. The order showed a delivery date of 5/19/26. After many calls and emails to Patio HQ, I've been lied to multiple times about the progress of my orders and delivery dates. I am now ready to contact the BBB and my credit card company to cancel this order. They were very quick when it came to charging my credit card for the entire order. Buyer beware! Don't waste your time even looking at this company!
Response from PatioHQJun 22, 2026
Hello Jill, we are sorry for the inconvenience caused to you. We can see that our team has contacted you and shared an update regarding your order. Moreover, we will certainly take your feedback into consideration as we continue to improve the customer experience.
Mathias S.
I wish I came accross this site before I placed my order. I purchased cushions for my bench for an upcoming birthday party, and paid for expedited shipping, as it was supposed to be arriving in 5-7 business days. A day before the original delivery date, I got an email saying there was an unexpected delay, and that now the order will be sent in the future. After a nightmare ordeal with their customer service (don't bother with their chat) and a 30 minute phone call (25 minutes of hold time, 5 minutes of conversation), I was informed that they had a higher than usual volume of orders and there were delays. I call bullshit, especially after reading similar experiences from other customers. The customer service rep. did not even offer to at least refund the shipping costs until I told her that it was the bare minimum they could do for the inconvenience. This is a shame, but it's a great way to ensure I will never buy anything from them again.
Response from PatioHQJun 20, 2026
Hello Mathias, we sincerely apologize for the delay with your order. Please be assured that our team has already initiated a refund request for the shipping charges, and it will be processed soon. We have also escalated your order and requested that it be expedited so it can be shipped out as soon as possible. We truly value your feedback and will certainly take it into consideration as we continue working to improve the customer experience.
Chris
I ordered a few weeks ago and we are already missing the first delivery date it’s now not the 18th of June but the 29th . It still only says processing . After reading all the reviews I am very worried and feel like I should just cancel instead of going through all the stress and turmoil . I was so excieted to order the love seat . We are a retired couple on a fixed income and this was a special gift to ourselfs . I am now freaking out that we have been scammed . That is a lot of money to us . Fingers crossed they fulfill the order in a timely fashion
Response from PatioHQJun 18, 2026
Hi Chris, We are sorry to hear about the concern regarding your order status and delivery estimate. Unfortunately, we are unable to locate your order using the information provided in your review. Please contact us at [email protected] with your order number so we can review the status and provide an update. Your feedback is valuable and will be considered as we continue improving our customer experience. We look forward to assisting you.
Lyndsey S.
Finally cancelled my order that was placed on 4/28 as the shipping date kept getting pushed back, now estimated 7/30. The customer service chat only works intermittently. Terrible experience.
Response from PatioHQJun 17, 2026
Hi Lyndsey, We're sorry to hear about your experience and regret that we were unable to fulfill your order within the expected timeframe. We understand how disappointing repeated schedule changes can be and apologize for the inconvenience caused. Your feedback regarding both the delivery delays and chat support experience has been noted and will be shared with the relevant teams for review and improvement.
CathandHugh P.
When I placed my order on 24 May I was told 5 days to delivery. Then I got an email saying 6 June. Then another email saying 15 June. Then no contact. And no response to 3 emails, 4 attempts to phone customer service, and 45 minutes waiting for a response on LiveChat.
Response from PatioHQJun 17, 2026
We're sorry for the delay and the lack of timely communication regarding your order. Due to an unusually high volume of orders, production took longer than expected. We can confirm that your order has now been shipped, and the tracking details have been sent to your email. If you have any questions or need any further assistance, please feel free to connect with our support team.
Jorja
Starting to think this company is a scam. Ordered outdoor cushions for a client, paid for expedited shipping, the website promised delivery in 2 weeks. Phone call after phone call, I was told next week, week after week. Called today was told it was in 'final stages of shipping' but that it won't ship for 3 more weeks. Customer service is terrible, doesn't provide answers, just promises and dates that they don't stand by. SCAM.
Response from PatioHQJun 17, 2026
Hi Jorja, We're sorry to hear about your experience. We are unable to locate your order based on the information available in your review. Please email your order number and details to [email protected] so our team can investigate this matter and assist you with an appropriate resolution. Your feedback is valuable and will be considered as we continue improving our service and overall customer experience.