PatioHQReviews of patiohq.com

Response from PatioHQMay 19, 2026

Thank you for your feedback. We are glad to know that you are satisfied with the product you received. However, we are sorry to hear about your disappointment regarding the manufacturing location and the delay in receiving your order. We are a USA-based company; however, depending on the product, manufacturing may take place either in the USA or overseas. However, we truly appreciate your feedback regarding the turnaround time and will certainly consider it to help improve the customer experience.

Response from PatioHQMay 19, 2026

Hello Carol, we are sorry for the inconvenience caused. The inserts are intentionally filled tightly to help provide the cushion with a fuller shape and proper appearance, as a loose filling may cause the cover to appear flat or loose. However, your satisfaction is our priority, and we will certainly consider your feedback to help improve the customer experience.

Response from PatioHQMay 13, 2026

Hey Deanna! We are delighted to hear that you are pleased with our product. We will surely consider your feedback regarding the looseness of the cover to help improve the customer experience. If you have any further questions or need any assistance in the future, please don’t hesitate to reach out. We’re always here to help and ensure your experience with us remains positive!

Response from PatioHQApr 29, 2026

Hi Igor, We sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.

Response from PatioHQApr 13, 2026

Thank you very much for your kind words and for recommending us—we truly appreciate your support and your intention to purchase from us again. We’re also grateful for your honest feedback regarding the return experience. You are absolutely right that our products are custom-made, and therefore most items are non-returnable. That said, we understand your point about making this policy more prominent during the ordering process, and we will certainly take your suggestion into consideration to improve clarity going forward. We value your business and look forward to serving you again in the future.

Response from PatioHQApr 1, 2026

Hi, thank you for your feedback we sincerely apologize that the pillows didn’t meet your expectations, especially with the zipper visibility and fit; you can raise a ticket for this issue and our team will surely help you.

Response from PatioHQMar 31, 2026

Hi Heather, Thank you for your detailed feedback. We’re sorry for the inconvenience caused due to the missing items and the time it took to resolve the issue. We’re glad to know our team was able to assist and complete your order. Regarding the fabric, we use the materials as specified, though slight shade variations can occur because of the difference in display and final product. Your suggestions are truly helpful, and your feedback is valuable to us and will be considered to improve our overall experience.

Response from PatioHQMar 30, 2026

Hi! We’re sorry to hear about the delay in shipping. To get this checked and resolved as quickly as possible, please raise a support ticket with your order details. Our team will review it and assist you further right away.