PatioHQReviews of patiohq.com

Response from PatioHQMay 4, 2026

Hey Beth, As per our records, your concern has been addressed via email we have shared an updated delivery timeline. Thank you for your cooperation throughout. Feel free to contact us in case you require any further assistance. Your feedback is valuable and will be considered to improve our service.

Response from PatioHQApr 30, 2026

Hi Melody, Our team has reached out to you for more details. We are currently awaiting your response to provide further assistance.

Response from PatioHQApr 27, 2026

Hi Patricia, We’re sorry to hear about your experience and understand your concerns regarding the fabric representation and the delay in delivery, along with the lack of communication. To assist you further and review this in detail, we kindly request you to please email us at [email protected] with your order details and any relevant information. Our team will look into this on priority and work towards a suitable resolution. We appreciate your patience and look forward to assisting you.

Response from PatioHQApr 27, 2026

Hey Tonni! As per our records, your concern has been addressed via email and a replacement has been offered. Thank you for your cooperation throughout. Feel free to contact us in case you require any further assistance.

Response from PatioHQApr 10, 2026

Thank you for your feedback, Graham. We’d like to clarify that while we are based in the USA, some of our products may be manufactured and shipped from our global facilities, including overseas locations, to ensure efficient production and delivery. We appreciate your understanding and your support.

Response from PatioHQFeb 9, 2026

Thank you for your feedback, Shannon. We’re glad to hear you liked the cushion cover, though we’re sorry to learn about the issue with the inner cushions. As the cushions were altered after receipt, we’re unable to verify the original sizing; however, we generally recommend reporting such concerns to us before making any modifications so we can review and assist appropriately. We appreciate your understanding and your feedback.

Response from PatioHQFeb 6, 2026

Hi Lauren, Thank you for sharing your experience, and we sincerely apologize for the repeated issues with your cushion—this is certainly not the standard we aim to deliver. We would appreciate the opportunity to review this matter in detail and work toward a fair resolution. Kindly email us at [email protected] with your order number and any relevant images, and we will assist you promptly. Your satisfaction is important to us, and we look forward to making this right.

Response from PatioHQJan 20, 2026

Hello Vincent, we are sorry to learn that you are not satisfied with the received cushions. Regarding your concern about the size, we have mentioned on the website that due to natural material and fabrication variations, minor differences in size may occur. We fabricate cushions and pillows with a tolerance of ±1 inch. For now, we understand that you have restuffed the back and adjusted the corners yourself. However, please note that if customers face any such issues, they can certainly contact us, and our team is here to assist them. Your feedback is important to us, and we will certainly consider it to improve the customer experience.