PatioHQReviews of patiohq.com

I rarely leave one-star reviews, but I believe future customers deserve to know about my experience before placing an order with PatioHQ. I placed an order for custom patio furniture cushions in early May with a promised delivery date of May 25. That date came and went with no delivery—and, more frustratingly, no communication from PatioHQ. Throughout this entire process, I had to initiate every single contact with the company. I was never proactively notified about delays, changes in the delivery schedule, or the status of my order. Had I not reached out repeatedly, I would have had no idea what was happening. For a company selling custom products, that level of communication is simply unacceptable. After weeks of waiting, I finally received only a partial shipment in late June. The remainder of my order was delayed for several more weeks. I have since learned that the balance of my order is shipping from India, with FedEx showing it was only picked up in mid-July—nearly two months after the original promised delivery date. To PatioHQ’s credit, they did provide a 15% discount after the initial delay and later offered an additional 10% discount because of the continued delays. I appreciate those gestures, but discounts do not replace timely delivery or honest, proactive communication. At this point, I have not yet received my complete order, so I cannot fairly comment on the quality of all the cushions. The cushions I have received appear to be well made. My review is based on the purchasing experience, the significant delays, and the complete lack of communication unless I reached out first. If you are considering ordering from PatioHQ, I strongly encourage you to ask detailed questions about where your cushions will be manufactured, where they will ship from, and what a realistic delivery timeline looks like. Had I known my order would arrive nearly two months late—and that I would have to chase the company for every update—I would have ordered elsewhere. I will update this review once I receive the remainder of my order. I sincerely hope the company improves its communication with customers because no one should have to wonder for weeks whether an expensive custom order is ever going to arrive.

Very Disappointing Experience — Late Delivery, Partial Order, and No Communication I ordered seat cushions and seat backs from PatioHQ and even paid an extra fee to ensure they arrived before the date I needed them. They missed that deadline without notifying me. I had to call them myself to learn the order would be late. They eventually refunded the extra fee, but it took weeks. When the shipment finally arrived, it included only the seat cushions — no seat backs and no explanation for the partial delivery. I had to call again, and only then was I told the seat backs would be sent later. It has now been weeks since that call, and I still have no seat backs. PatioHQ has never reached out with an update; the only information I get is when I spend my own time calling them. For a $1,600 purchase, this entire experience has been extremely disappointing. PatioHQ needs to improve communication, accuracy, and reliability.

Do not buy from this company. I got the runaround for 3 months without ever receiving the furniture. They tried to claim the delivery was made, but I only received the cushions, not the actual furniture. Once I finally convinced them that their "delivery" was incomplete I made a series of calls to tech support. Each time I was promised I would receive my furniture within 3 - 5 days. It never happened. I finally cancelled the order. The only good thing about them is that they promptly refunded the full purchase price, and told me to keep/or donate the cushions. One of the worst customer service experiences I've ever had. How do they stay in business? (Editing to update) Today I opened the cushions they sent before giving them to a friend. One of the cushions has 2 noticeable oil stains. What a scam this company is!

the products I received were not as described on the custom order. I sent video's and pictures of what was received and it clearly showed poor workmanship particularly at all seams. I showed the tape measure on top of the back pillows and it clearly is 2.5" short and the fill is less than that of a cheap pillow. They offered no solution.

I placed an order in April (3 months ago) for custom patio cushions. I have received zero communication on the status of the cushions. I’ve called customer service several times and they have given me 4 different shipping dates that have come and gone with cushions still not being shipped. I called again today and they said they were unable to provide information about the status of my order. At this point, the summer will be over before I receive my cushions (if I ever do). I was so excited to find a place that did custom Sunbrella cushions and had told many people about Patio HQ but had to quickly revoke those referrals after the terrible experience I’ve had. I spent a lot of money on these cushions and unfortunately feel like I will never receive them at this point.

DO NOT ORDER FROM PATIOHQ !! I ordered these products over two months ago paid for expedited shipping and still have not received the product. Every time I checked the website it told me that it was "in production." I called to cancel today and they did so. I would've given it a zero stars but you can't do that. I WOULD NOT RECOMMEND THIS COMPANY AT ALL!

Absolutely frustrating experience and very disappointed! I was so excited to get my cushions and cushion covers to match what I had at home. It was easy to order. I normally check reviews online before I buy. I regret not doing it this time! It was a big order. They shipped a wrong order…color and cushions all completely different from what I ordered. I reached out to them promtly as soon as I received my order. From the get go the customer service was ad if they were stalling. I’ve bought so many things online and not every time things go right but the stores immediately make an effort to fix. In this case they closed the ticket I raised saying ‘you did not respond within 48 hours’ and to reach out to them again if I wanted to resolve the issue?!!!!! This, after correspondence back and forth and them saying they mixed up my package and will send the correct one to me in 5 business days and will email a return label for the wrong package they sent so I could have the courier pick it up. It’s sitting in my foyer and I’m wondering which poor customer is struggling to get this shipped out to them! It’s as if the burden is on the customer to resolve the issue not the company for the shitty job they did! I’m hoping the right person in the company reads this. It’s not about making a quick buck. It’s about making a name where your the quality of your product and service has a customer wanting to return again and again to purchase. Not to complain!

If I could give zero stars I would. After receiving cushions that look like they were made by my 4 year old grandson I started the back and forth with this horrible company. After multiple emails I was finally given the “ok” to get a replacement, then they turned around and said, “after reviewing they would NOT replace and that would be happy to help me place a new order (at my expense). Do not do business with these horrible people. They are crooks!!! The quality of their cushions is sub par, their customer service is horrible. Their stuff is not made in the USA as they advertise on their website and I have a FedEx tracking label that shows it came from India. They do everything in their power not to honor a customer service issue after the product is delivered. They make excuses ask for photos after photos and then more photos and then a video and then they still do nothing. Zero. These guys are crooks.