Jonathan R.
Back of 1 chair (of 2) was packaged…
Back of 1 chair (of 2) was packaged with a minor but noticeable scratch. This was not a delivery problem. The part was wrapped well. It had to be wrapped, boxed and sent out with damage already existing. Everything else seems in good order. But it does not stop the disappointment that someone was uncaring enough to box a damaged new product. UPDATE: Based on review above which at first was given 3 stars, Patio HQ reached out to me and offered options to remedy our disappointment and followed through as promised. It was a high caring and quality experience having them resolve the issue in a satisfying way. Thanks Patio HQ!



