PatioHQReviews of patiohq.com

Frames arrived close to time promised, missing hardware, missing wood trim, missing thread inserts for bolts, and back of frame was bent to the point that it couldn't be used. Cushions did not arrive, and there is no tracking information. Contacted customer service and they cannot give me any information, stated someone would be in touch in 1-2 days.

Poor quality items and still waiting to hear back from customer service. Very disappointing.

The lounge cushion upper panel fabric runs opposite way on the sides. The cushions do not match, also the seems are stretched , threads showing, tells me No Quality Control, and when I called, no manager was told 24 to 48 hours call back, and it’s over 72 hours and no call back. This is a poor business ripping people off with the price they charge. Never again will they get my business.

Customer service ? They made two cushions of the same color fabric but cut the fabric differently for each cushion. This make the cushions when side by side to have different shades. Ive sent pictures per their request. I've asked them to make a new cover with the warp going front to back. NO RESPONSE Update, As of April 15 customer service has not replied to my email with pictures of their mistake. Instead, via email, they closed the claim and said I will need to file a new claim. If you are thinking of ordering from this outfit I suggest calling their customer service with a mock complaint and see if you can find someone to talk too.

Told our furniture would arrive on Feb 9, ordered it Jan 22. It did not arrive. Had to follow up. Told delays due to moving manufacturing warehouse to Georgia. Fine. Willing to be patient. Followed up. More delay. Followed up and told it was in quality control. Expect delivery in a week. Never arrived. More delays. More phone calls. Another chat and told it was in quality control. What? They could never track the order directly with production. Furniture arrived April 4. Partial delivery. Couch was missing support leg. Second delivery arrived next day. Missing chair cushions and still no couch support leg. We were asked to take photos of everything we received! What? They don’t even know what they sent. DO NOT DO BUSINESS with this train wreck of a company. Utter chaos and frustration. DON’T DO IT.

Buyer beware! Customer service is horrible. Website is misleading. Pillow sizes do not match and look like a 3-year-old sewed them. Website dimensions are misleading and even when I sent them their own diagram of measurements they sent to me, they refused to correct the pillow sizes. After I disputed the charge with my cc company and left a one star review they agreed to make it right, and pillow sizes are still several inches off.

They say they have outstanding support but they don’t pick up the phone or respond to chat. I can’t tell if the product is any good because I can’t ask anyone at patiohq any questions prior to ordering

I ordered 2 window seat cushions 24 x 82 inches based on their measurement calculator that allowed these measurements. Got an email saying they couldn't make 82 inches but would be happy to make 2 cushions 75 inches and one smaller one for 7 inches ( can you see that on a window seat?). They gave me the option to cancel (which I did). Here's the problem. It has been one month and I still haven't received a refund. Dealing with run around emails and phone calls and promises. Bottom line is I'm still waiting for my 553.72. Very Dishonest Company! I am still waiting for my refund. Update: After many emails asking about my refund, it finally showed up in my account. I let them know through email as I said I would.