Debbie R.
I cancelled medical services and a loan…
I cancelled medical services and a loan with PatientFi in a day or so of signing it a good month before services were ever to take place. I received an email confirmation that the loan was cancelled and no further action, nor any payment would be withdrawn. However, a month later, they took out the amount from my bank. They promised an instant refund reversal, but that never happened, and more and more fraudulent emails of false promises day after day after week after week months later. I disputed the amount with my bank, and my bank said at present PatientFi is disputing the transaction even though they owe me a refund. Today they said I would get a check in two months, TWO MONTHS!. BEWARE OF THIS COMPANY. I posted a negative review on the BBB, and there were dozens of 1 star reviews stating the same thing.
Response from PatientFiAug 2, 2024
Hi Debbie, Thank you for bringing this to our attention. We sincerely apologize for the inconvenience you’ve experienced with your refund. Please rest assured that we have escalated your concern, and we are committed to resolving this matter as quickly and efficiently as possible. A member of our Support Team will reach out to you with updates within the next 1-3 business days. Thank you for your patience and understanding. If you need to contact us sooner, please don’t hesitate to reach out to our support team at 866.734.5979. Thank you, PatientFi Member Support