PatientFiReviews of patientfi.com

Response from PatientFiAug 21, 2024

Hi Tomas, We’re truly sorry to hear about the experience you had, and we apologize for the delay in processing your refund. To be transparent, we did experience some delays in issuing refunds, but please know that PatientFi does not benefit from these delays, nor do we keep any part of the refund. We are actively working to improve our processes to ensure this doesn’t happen again in the future. Your feedback is invaluable to us, and we appreciate you bringing this to our attention. Thank you for your understanding, and we hope to have the opportunity to provide you with a better experience in the future.

Response from PatientFiAug 15, 2024

Hi Lisa,

 We truly value and appreciate your feedback. We are constantly attempting to find ways to improve our platform. We understand that flexibility to make payments is important to you, as it may be for others. Our team has taken note of this feature request and are working to implement a function that will allow members to make additional payments towards their treatments. PRIVI is currently working to roll out a feature like this within the next few months. Once again, thank you for your feedback!

Response from PatientFiAug 6, 2024

Hi Norah, We completely understand your concern about the impact to your credit score. Unfortunately, PatientFi has no control over how your credit score is effected after accepting a loan with us. Accepting any form of financing, loans, credit cards, etc., can have an impact to your credit score. Your credit score is controlled by the credit bureaus. The specific details within your personal credit history would determine the level of impact accepting a new loan will have on your score. If you feel there is an error in your credit profile I would highly recommend contacting the credit bureaus directly to request a copy of your credit report and dispute any inaccuracies with them. PatientFi does provide approval windows of 120 days. This means you have full access to use our financing during that time, up to your approved amount. We do not reduce your approved amount during that 120 days. After the 120 days, your approval does expire. However, you may re-apply with us with zero impact to your credit score. I hope this provides more clarity on how our program and services work. You may always reach out to us directly at 866.734.5979 with more questions. Thank you! -PatientFi Member Support