Patient Care MedicalPatient Care Medical provides catheters with the latest technology. Catheters designed and engineered for greater comfort and ease of use.Our Catheter program is designed to ensure that your catheter needs will always be accommodated. Products shipped directly to you!Features of the program include:“No hassle” ordering and monthly or quarterly auto-ship re-ordersYour own personal Customer Care RepresentativeFree and discreet shippingWe work with your physician to ensure you’re receiving the right product for your needsWe handle everything including billing to your insuranceIs your co-pay causing a financial burden? We may be able to eliminate itOvernight shipping of emergency catheters
Patient Care Medical (patientcaremedical.com) has 127 customer reviews on Five Star Index, with an average rating of 4.9 out of 5.
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127 approved reviews, newest moderated first
John
Cynthia has been more helpful than anyone I have ever dealt with regarding catheters... life saver
Response from Patient Care MedicalAug 22, 2019
John: Thank you for your review and the nice comment about Cynthia. She's truly a professional, as well as good natured, positive, informative and caring. I'm happy she was able to help and we sincerely appreciate your business. The best to you. Dennis Co-Owner
SUE
Patient Care Medical is 5 star a for me!!!They call me about product needs in advance of shipping date , as to NEVER run out. Every call has been curtious and handled with professional plus a pleasant, personable staff member. I continually feel important as a customer , never rushing me thru the conversation, always providing an answer if needed, and verifying product order details carfully. The shipment has never been incorrect or late. I have used other companies and always had a problem with late deliveries or incorrect product, sometimes not receiving a call to ship, or I was always calling them for product. PCM takes the uncomfortable heath issue away for me with great customer service and the caring staff!! Thank you!!
Response from Patient Care MedicalAug 22, 2019
Sue We appreciate your taking the time to review and offer your kind comments. We strive hard to take care of our customers in many ways, and your comments reflect our approach. We appreciate your business and the opportunity to take care of your needs. Dennis Co-Owner
John
These people are always on time, anticipating my needs and delivering well in advance of those needs.
Response from Patient Care MedicalAug 22, 2019
John: Thank you for taking the time to review us and offer your comments. We appreciate you as a customer and are glad to be of service. The best to you.
Client
The products they use are exactly what you expect upon order as well as delivery time. I have never had a problem with their product. It is the personal in customer service that are the issue with this company. Not only do they misinform you about your insurance, they treat you horribly as a client. They are down right rude. Luckily, I can use my insurance advocate to deal with them as I cannot manage the way they treat me when I call in for information.
Response from Patient Care MedicalAug 19, 2019
Michelle: I have tried to contact you on several occasions, by both email and phone, but messages I leave have been ignored. As you can see from our reviews, we do not strive to treat our customers "horribly". Quite the opposite. If you do not want to talk to us please ask your "insurance advocate" to contact me directly. He can call our main number and ask for me. Thank you. Dennis Co-Owner
Tracy
This company has never let me run out of supplies! Love them!!
Response from Patient Care MedicalAug 22, 2019
Tracy We love having you as a customer. We appreciate the nice review and comments. Our procedures and support staff assure that no customer will ever be close to running out. The best to you. Dennis Co-Owner
Jerome
they had shipped my order of catheters for the quarter and while they were in route my urologist had changed the type of catheter i should use. they gladly took back the old catheter and sent my shipment of the new catheter.
Response from Patient Care MedicalAug 22, 2019
Jerome: Thank you for the review and your comment. It's important to us that our customers get the right product for their particular needs, and us having to be flexible with changes is simply part of our commitment to our patients and their physicians. We appreciate your business, and the best to you. Dennis Co-Owner
David
Cynthia is a most caring professional. Always attentive to my the patient's needs. She strives to deliver confidence that all will be taken care. Everything she promises, happens. I have never been out of catheters. She sends me extra supplies before I run out. Makes sure I have enough. Her calm reassurance instills confidence that this company puts the needs of the patient first.
Response from Patient Care MedicalAug 22, 2019
David: Thank you for your review and your nice comment about Cynthia. She is a true professional, is always in a great mood and cares for the welfare and convenience of her customers. We appreciate your business. The best to you. Dennis Co-Owner
Dee
All of your staff is courteous, caring, compassionate, and extremely helpful.
Response from Patient Care MedicalAug 22, 2019
Dee Thank you for your review. We go to great strides in our training and management to make sure our employees are exactly how you described. We appreciate your business, and the best to you. Dennis Co-Owner