Karen
What’s up?
The people are very friendly and just can’t do enough for you when they are trying to get your business but I was very upset when order time came and all of a sudden they were not going to be able to fill my script as we had spent several months talking about because of cost to them. I lost faith in them very quickly because the whole time we were talking it was “no problem-what ever you need we can get for you” and them the day they were due to ship they can’t fulfill my order and want me to take less. I called the manufacturer of the catheter that I was changing to so I could make sure I had not made a mistake and they told me they had just talked with them a week before and everything was fine. I had feeling like I can’t trust someone and I have no idea why they did this. I did get my order but it has left me with a bad feeling about this company. I get 3 months of products at a time and I may start looking for another middle man to buy from.
Response from Patient Care MedicalAug 19, 2019
Karen: I looked into this and sent you an email immediately. That was several weeks ago, and I have not received a response or call. I feel you were misled by the manufacturer representative, as he had the best interests of his company in mind, and not yours. I understand you now have an infection. I've asked Aaron from our customer service department to contact you. Aaron is extremely well versed in the options available to you, and can assist with your situation. Aaron has reported back to me that he has left you several messages, but no return call or email. Not sure what more we can do at this point. Dennis Co-Owner