Patient Care Medical Reviews | Read Customer Reviews of patientcaremedical.com

Patient Care MedicalReviews of patientcaremedical.com

4.9127 reviews
Hospital & Emergency
9020 N Capital of Texas Hwy Bldg 2 Suite 230, Austin, Texas

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Patient Care Medical

About Patient Care Medical

Patient Care Medical provides catheters with the latest technology. Catheters designed and engineered for greater comfort and ease of use.Our Catheter program is designed to ensure that your catheter needs will always be accommodated. Products shipped directly to you!Features of the program include:“No hassle” ordering and monthly or quarterly auto-ship re-ordersYour own personal Customer Care RepresentativeFree and discreet shippingWe work with your physician to ensure you’re receiving the right product for your needsWe handle everything including billing to your insuranceIs your co-pay causing a financial burden? We may be able to eliminate itOvernight shipping of emergency catheters

Patient Care Medical (patientcaremedical.com) has 127 customer reviews on Five Star Index, with an average rating of 4.9 out of 5.

Also known as: patientcaremedical.com
Website: patientcaremedical.com
Category: Hospital & Emergency
Location: Austin, Texas
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 27% of reviews.
Latest: Most recent review: August 2020.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Patient Care Medical reviews

127 approved reviews, newest moderated first

Thomas
Jul 10, 2019
Best Service
Best Service
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Janet C.
Jul 10, 2019
Fantastic service
Fantastic service! Best I've ever had
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DALE & L.
Jul 10, 2019
We have been a customer of Patient…
We have been a customer of Patient Medical for a number of years. All of the Representatives are knowledgeable, efficient and communicate well on any request or need. We have NEVER been disappointed with their service.
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Karen
Jul 10, 2019
What’s up?
The people are very friendly and just can’t do enough for you when they are trying to get your business but I was very upset when order time came and all of a sudden they were not going to be able to fill my script as we had spent several months talking about because of cost to them. I lost faith in them very quickly because the whole time we were talking it was “no problem-what ever you need we can get for you” and them the day they were due to ship they can’t fulfill my order and want me to take less. I called the manufacturer of the catheter that I was changing to so I could make sure I had not made a mistake and they told me they had just talked with them a week before and everything was fine. I had feeling like I can’t trust someone and I have no idea why they did this. I did get my order but it has left me with a bad feeling about this company. I get 3 months of products at a time and I may start looking for another middle man to buy from.
Response from Patient Care MedicalAug 19, 2019
Karen: I looked into this and sent you an email immediately. That was several weeks ago, and I have not received a response or call. I feel you were misled by the manufacturer representative, as he had the best interests of his company in mind, and not yours. I understand you now have an infection. I've asked Aaron from our customer service department to contact you. Aaron is extremely well versed in the options available to you, and can assist with your situation. Aaron has reported back to me that he has left you several messages, but no return call or email. Not sure what more we can do at this point. Dennis Co-Owner
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Earl B.
Jul 10, 2019
Outstanding care & concern- consistently!
I have repeatedly experienced kind, courteous, & professional catheter service from each of the three people with whom I have interacted. I have been involved in healthcare since 1976, assigned to every role from nurse’s aide, RN, Assistant VP for nursing, & eventually to CEO of a multi- hospital & clinic system that included 1100 inpatient beds & 28 offsite clinics. As a veteran health care clinician & executive, I can honestly say the staff of Patient Care Medical consistently makes me feel that I am their most important patient! Earl B. RN, MSN, MBA, FNP, PNP
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Heriberto C.
Jul 10, 2019
I get everything I need and fast…
I get everything I need and fast delivery. im very happy
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Michael
Jul 9, 2019
Excellent
Excellent, dependable and on time
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Douglas K S.
Jul 9, 2019
Chase Jennings has been a pleasure to…
Chase Jennings has been a pleasure to work with and a true advocate for the patient
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