PartsVuReviews of partsvu.com

Response from PartsVuMay 18, 2026

I ordered parts from your company I ordered parts from your company, but never received them. I tried to cancel my order and get a refund but was told it had already shipped.UPS said they never received the package from partsvu . Finally I filed a dispute through my credit card company. I ordered the same parts from another company and received them four days later.

Response from PartsVuMay 18, 2026

Thank you for the great review! We’re glad to hear your order shipped quickly and that you were happy with our competitive pricing. We truly appreciate your support and look forward to serving you again!

Response from PartsVuMay 18, 2026

Bernard, Thank you for the great review! We’re glad to hear you were able to find the parts you needed at a fair price, and that the website was easy to use. It’s great to know your order was delivered on time as well. We truly appreciate your support and look forward to helping you again!

Response from PartsVuMay 18, 2026

Hello, Thank you for taking the time to share your feedback, and we’re sorry for the frustration caused by the lack of clear timing updates on your order. In most cases, order confirmations and shipping updates are sent automatically to the email address provided at checkout, so we do recommend double-checking that the email entered is correct and also checking spam or junk folders, as automated messages can occasionally be filtered there. We appreciate you bringing this to our attention, as clear communication around shipping timelines is important and something we continue to work on improving. Thank you again for your feedback and for your order.

Response from PartsVuMay 18, 2026

Tom, Thank you for the great review and for sharing your feedback! We’re glad to hear you find it easy to order and appreciate our pricing and parts availability. We also understand your point regarding related or “extra” components—like housings for water pump kits—that aren’t always included as standard selections. Feedback like this is very helpful as we continue working on improving how parts and related components are organized and surfaced on our site. We truly appreciate your support and look forward to helping you again!

Response from PartsVuMay 18, 2026

Sam, Thank you for the great review! We’re glad to hear the ordering process was fast and that you were able to get all the parts you needed to complete your repairs. We appreciate your support and look forward to serving you again!

Response from PartsVuMay 18, 2026

Thank you for your detailed review and for being a loyal customer! We’re glad to hear we consistently provide the correct parts and that you’ve had a positive experience with our order fulfillment and delivery overall. Regarding the FedEx 2-day shipping option, we understand the confusion. “2-day” shipping refers to two business days from the time the carrier receives the package, so orders placed later in the week (such as Friday) can extend into the following week due to weekend non-processing days. We understand how this can feel unexpected, and we appreciate your suggestion about clearer alerts during checkout—feedback like this is very helpful as we continue improving the ordering experience. We also understand that carrier transit times are ultimately managed by FedEx once the package is handed off, and while we work with reliable shipping partners, delays can occasionally occur outside of our control. We truly appreciate your continued support and loyalty, and we look forward to serving you again!

Response from PartsVuMay 5, 2026

Thank you for your feedback! We’re glad to hear you found the ordering process quick and easy and that we could offer you a great price. We truly appreciate your support and look forward to assisting you again in the future. If there’s ever anything we can help with, please don’t hesitate to reach out!