Partition KingReviews of partitionking.com

Product and service were great. Once product arrived we needed some guidance and the service were very helpful.

Partition King has been great to work with. Service was prompt and clear communication through the process.

It was nice to talk to a person and not machines. My order was processed promptly and delivered quickly.

Great service. Very responsive staff. Partitions arrived as scheduled.

You have provided us with a extremely nice partitions and for such a large order it was 100% complete and in a very timely manner. You did everything you said and we can't be more pleased. Thank you again!!!

Partition King states that all orders will be shipped within 48 hours.. TOTAL LIE, took 4 days. Package was out for delivery, waited all day, no show!!! Had to go pick the partitions up 1.5 hours away total of 3 hours round trip, AND still charged for lift gate on a non commercial address. Emailed and called, response was sorry, there is nothing we can do. Oh!! not to mention missing parts and would not honor because paperwork wasn't signed within 5 days. This is all because WE had to go get the package is the reason the paperwork wasn't signed. USE Fast Partitions!! Save yourself some heartache.. Update: We checked with the freight carrier and they have no notes or knowledge of a failed delivery attempt at your location – indicating that you elected to pick up the order at the freight terminal. RESPONSE: We didn't ELECT to pick up the order. Why would we when we paid the extra fees to be shipped to us??? That doesn't make any sense, much less want to drive 3 hours to pick up something you paid shipping on. And of course they wouldn't have any notes, makes sense huh... This is likely where the damage occurred (transporting material via hand from terminal to your location). RESPONSE: Easy to pawn fault on someone huh?? The Terms of Purchase (which you reviewed, agreed to, and signed) clearly states that you are to inspect the shipment and mark any items as damaged on the Bill of Lading before signing and accepting possession of the shipment. RESPONSE: After driving 1.5 hours to get to the terminal, arrival estimated at 8:30pm. Who is going to tear apart the shipping container? OK!! Had you followed this procedure and noted items as damaged on the Bill of Lading, we could easily replace these items at no charge from our supplier. RESPONSE: Same response as previous statement!! Because you did not follow our Terms of Purchase nor did you accept the delivery correctly, our supplier will not provide replacements free of charge since you did not indicate this on the delivery receipt. RESPONSE: Your right we didn't accept the delivery correctly, because we had to go get the shipment. There was no DELIEVERY!!! Additionally, you claim to never have seen the freight carrier’s Delivery Receipt / Bill of Lading, but we have a copy provided by the carrier to us, which has your name and signature on it (signature matches the signature on the Terms of Purchase page you returned to us). RESPONSE: Of course you have copy for the carrier receipt of Delivery, but nothing on why the package wasn't delivered, FISHY huh??? Isn't that how they get paid? Lastly, you never communicated or called us to inform us you were having any issues until AFTER you went to the terminal to pick up your shipment. Had you let us know there were issues, everything could have been quickly solved from our side via a re-delivery. RESPONSE: What difference would that have made? I had to have the partitions up that night due to Fire Marshall inspection the next day. Which all could have been prevented if the ordered was shipped within 48 hours as you so claim. We are terribly sorry that you experienced these issues, but this could have all been avoided had you followed the instructions that you signed and agree to and had you let us know you were experiencing delivery issues. RESPONSE: You keep using that response, but how would following your instructions; made my shipment ship 4 days prior and actually be delivered??? I'll wait!!! We are more than willing to replace the damaged items at our cost (although, the two items that have small scratches on it can easily be fixed with the touch up paint that was included in your shipment). RESPONSE: This is the response I received AFTER the review was read by Lee: " As a result of the negative review you all left for our company, we are now unwilling to provide any previously offered partial refund on delivery expense (a previous effort (lie- I have the emails to prove it) / attempt to alleviate the situation). Best of luck in the future, and please do use Fast Partitions. They have the exact same policy as us, even more strict" RESPONSE: I don't leave reviews much less negative ones, but when you are paying that kind of money, people need to be aware of the scam artists they are. Also, he admits Fast Partitions has a stricter policy. This I feel would hold their freight carrier accountable instead of the customer, unlike him.

I am very pleased with this company. All questions were answered and drawings were provided for review before ordering. All materials were of good quality and delivered on a timely basis.

The folks at Partition King were quick to reply with quotes and information regarding my order. The shipment arrived promptly and the products were top-notch.