Partition KingReviews of partitionking.com

Response from Partition KingJun 25, 2026

Thank you for your feedback and for recognizing our team's efforts in getting your order delivered promptly. We are sorry to hear that the measurement process resulted in additional orders and unexpected costs for your business. As an online supplier, we rely on customer-provided measurements and project specifications rather than offering on-site measuring services. We understand that this can sometimes present challenges, especially for complex projects. Our team is always available to review drawings, answer questions, and provide guidance before an order is placed to help ensure the correct products are specified. We appreciate your comments and will continue working to provide the best possible support throughout the ordering process. Thank you for your business, and we appreciate the opportunity to serve you. Amber Project Manager 800-685-7541

Response from Partition KingAug 14, 2024

Hello, We are unable to verify which order this review corresponds to. If there was any delay to shipping on your order, then we apologize and can assure you that this is not a normal occurrence for us and our manufacturing partners. If you can provide us with your order number, we will be happy to look into this to see what may have occurred. Thank you for your business and if you have further questions, please reach out to us at any time. Mallory Project Manager 800-685-7541

Response from Partition KingMay 17, 2024

Hi Dustin, we appreciate the feedback. We apologize for any confusion with the instructions. If you have any questions please contact us and we will do our best to provide any instruction or help needed. We strive for excellence and your feedback is important for us to achieve this. Amber Project Manager 800-685-7541

Response from Partition KingMay 7, 2024

Thank you for bringing these issues to our attention. We apologize for any less than satisfactory experience that you may have had. This is not something that our customers frequently experience. All of our shipments come on pallets and have pallet strapping, which can be cut with cutters or actually be pulled off at the fastening connection in opposite directions with brute strength - this strapping is the standard for pallet shipments delivered via freight carriers. The 1st order that you placed was quick ship order, which shipped in 48 hours. The 2nd order that you placed was a custom order, which fell under a longer lead time. This extended lead time information was provided up front to you in the quote package. In looking at our email correspondence history, our customer service team responded right away to each of your emails. However, updates on fabrication require us to wait to hear from our manufacturer on the status. We apologize if this took longer than expected to gather the information that you were requesting. Again, we apologize if you had a less than satisfactory experience. We achieve for a 100% customer satisfaction rate. If there is anything else we can do to assist you or if you have any further questions, please don't hesitate to reach out to us directly. We are here to help. Mallory Project Manager 800-685-7541

Response from Partition KingAug 3, 2023

We are sorry to hear that you encountered difficulties with the instructions. If you are still experiencing any difficulties or if there is anything else we can assist you with, please don't hesitate to reach out to our customer support team. We are here to help and want to make sure you have a positive experience with our products. Mallory Project Manager 800-685-7541

Response from Partition KingJun 28, 2023

Max, Thank you for your feedback. Freight carriers do not always call customers before delivery - this varies from carrier to carrier. We provide all of our customers with an expected order ship date. Once the order ships, we then provide customers with a tracking link so that they can track the shipment all the way to delivery. This tracking will show when the shipment is estimated to arrive and when it's our for delivery - which allow the customer to prepare for delivery. We are glad that everything else went smoothly and look forward to serving you in the future. Mallory Project Manager 800-685-7541

Response from Partition KingJun 9, 2023

Angie, Thank you for being a repeat customer with us. All of our customers are given the option for Quick Ship (48 Hours) or Standard Ship (Lead Time) based on the color or sizes that they request. You selected a "Standard" ship color, that had a 4 week lead time - which was stated on all the quote emails. The order was placed on 4-16-23, drawings were signed by your team on 4-18-23, the job went into production on 4-19-23, and the order was shipped on 5-22-23. This was exactly on time with the 4 week production lead time provided on this quote/order. We appreciate your feedback and repeat business - however, it's important that we clarify lead times of standard ship products. Mallory Project Manager 800-685-7541

Response from Partition KingJun 1, 2023

Jose, thank you so much for taking the time to share your valuable feedback with us. We truly appreciate the kind words about the quality of our product. We apologize on behalf of the freight carrier for any delay that may have occurred. Sometimes a carrier can be delayed for various reasons - which are out of our control. We try our best to communicate all delays with our customers. I'm glad our team was able to assist you in providing the correct installation instructions. Thank you again for your business! Mallory Project Manager 800-685-7541