Partition KingWe are a large online and national distributor and we ship to all fifty states. We provide fast solutions for any bathroom partition project.
Partition King (partitionking.com) has 589 customer reviews on Five Star Index, with an average rating of 4.8 out of 5.
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Showing 11 reviews with 1 star · Clear filters
Muhammad F.
Let's see after work with your company
Response from Partition KingDec 22, 2025
Hello, Thank you for your feedback. We’re unable to locate an order associated with this review and would appreciate the opportunity to better understand your experience. Please contact us directly with additional details so we can assist further. Thank you.
John G.
Received an estimate right away. Decent price and promised quick delivery. Paid for partition and now after 2 weeks, i still do t have so much as a tracking number for a shipment. Customer service makes empty promises with no actual information.
Response from Partition KingMay 27, 2025
Thank you for taking the time to leave us a review, John. After reviewing your order, it appears that we received your check via the mail and processed your order on 5/19; we then emailed an expected ship date of 5/22 to you on 5/20. We are aware that at this point your order has been delayed. Please note that our manufacturer had an extended closure last weekend due to the Memorial day holiday and they are working to get your order shipped as quickly as possible. We apologize for the delay and any inconvenience this may have caused. We strive to provide quick and accurate lead times for our customers and are deeply apologetic that this delay has occurred. Amber Project Manager 800-685-7541
Ken M.
We submitted our original request for quotation. Partition King sent a preliminary drawing with the door in the incorrect position. I marked the necessary changes and returned the drawings. The revised drawings from Partition King corrected the door position but changed the overall dimensions (-1 1/2") and changed the color. We were surprised by the added cost to correct the color, paid additional shipping to deliver to a residence, were told that the driver would wait 30 min. while package was inspected - the driver left immediately and then the stalls had to be modified on-site to compensate for the dimension change.
Response from Partition KingJun 26, 2024
Hello Ken, Thank you for providing more details about your experience with Partition King. We appreciate your patience as we address your concerns. We ensure our best efforts to make sure all customer drawings are 100% accurate and consistent with the original quote request we receive. Please note that the final drawings were reviewed, signed, and approved by your team for the exact parts that were sent out to you. If there were any requirements to alter parts on site - then this would be an oversight during the review / signing process. If there were any parts inconsistent with the drawings, please do reach out to us ASAP for us to correct this. We understand the importance of precise measurements and specifications, and regret any oversight in this process. Regarding the residential delivery fee, freight companies charge extra for residential addresses. While this is standard practice in the freight carrier industry, we acknowledge that additional costs can be unexpected - especially once the address is disclosed to us and validated as commercial vs. residential upon placing the order. Please feel free to contact us if you have further questions or if there is anything else we can do to assist you. Your satisfaction is important to us, and we are committed to addressing your concerns. Thank you again for sharing your feedback with us. Mallory Adams Project Manager 800-685-7541
Tony C.
Although the quality of the partitions we ordered was very good, I would never recommend this company due to the fact I spent over $10,000.00 on partitions and the order was missing several parts. When I contacted Partition King for my missing parts they did realize a few of them were missing, however ten of the parts that were missing they would not send to me and I ended up having to pay an additional $818 for these parts. My advice to you would be to take your business else where.
Response from Partition KingNov 9, 2023
Hello Tony, My name is Lee. I’m the Manager of Partition King. First and foremost, we sincerely apologize for any issues that may have occurred. We absolutely hate to hear that a customer is unhappy with our services and we have complete empathy for any frustrations that you experienced. The following is the sequence of events that unfolded: Originally, you reported some hardware items as missing from the original partition shipment. We promptly had our manufacturer send out the requested hardware replacements at no charge via FedEx Ground. When this replacement shipment was received, you all claimed that there was a specific part missing from this shipment. However, we provided a checked off parts list (from our manufacturer’s shipping department) that verified that this part was sent in the replacement shipment. Nonetheless, we sent the requested part to you all a second time, free of charge. All items originally requested were replaced, and one item was replaced more than one time. After all of these requested replacements were requested and received, we received another inquiry a few days later from you requesting some additional hardware items. Again, we spoke to you all and provided a checked off parts list again and asked you all to verify your inventory on hand on the jobsite. We conversed with Jane from your team, who was going to converse with the project manager and installers who were on the jobsite installing room by room to check all hardware and inventory at the jobsite. Next, we heard from Jane is that she wanted to request a quote for these parts. We then provided a quote for these requested hardware items, and you all paid for the items – which is the origin of this complaint. We provided evidence of parts being sent, replaced items more than once free of charge, and communicated as promptly as possible throughout this entire correspondence. Thank you, Lee Manager 800-685-7541
Matthew M.
Our product arrived damaged. "Partition King" REFUSED to accommodate us in anyway. Also they explained that we would have to wait 6-8 WEEKS (if we want to pay for them again) Oh and HALF of the pieces were the wrong items!!! CHEAP HARDWARE/ USELESS COMPANY. DON'T BUY PARTITION KING!!!!!
Response from Partition KingOct 12, 2022
This review was NOT left by a Partition King customer but an installer the customer hired who had an abundance of difficulty with what should have been a typical install. We assisted him greatly, responded promptly, and answered a multitude of hardware and install questions from initial contact all the way through final installation. The installer claimed damage on a couple items, but did not inspect nor sign for the delivery as damaged as instructed and as originally agreed to. As a result, we were unable to ship out parts to him free of charge. As far as the parts he needed to reorder, they were privacy height custom panels, with a lead time. Our 95% 5-star ratings speak for themselves. Leslie Project Manager 800-685-7541
Teryl P.
Partition King states that all orders will be shipped within 48 hours.. TOTAL LIE, took 4 days. Package was out for delivery, waited all day, no show!!! Had to go pick the partitions up 1.5 hours away total of 3 hours round trip, AND still charged for lift gate on a non commercial address. Emailed and called, response was sorry, there is nothing we can do. Oh!! not to mention missing parts and would not honor because paperwork wasn't signed within 5 days. This is all because WE had to go get the package is the reason the paperwork wasn't signed. USE Fast Partitions!! Save yourself some heartache.. Update: We checked with the freight carrier and they have no notes or knowledge of a failed delivery attempt at your location – indicating that you elected to pick up the order at the freight terminal. RESPONSE: We didn't ELECT to pick up the order. Why would we when we paid the extra fees to be shipped to us??? That doesn't make any sense, much less want to drive 3 hours to pick up something you paid shipping on. And of course they wouldn't have any notes, makes sense huh... This is likely where the damage occurred (transporting material via hand from terminal to your location). RESPONSE: Easy to pawn fault on someone huh?? The Terms of Purchase (which you reviewed, agreed to, and signed) clearly states that you are to inspect the shipment and mark any items as damaged on the Bill of Lading before signing and accepting possession of the shipment. RESPONSE: After driving 1.5 hours to get to the terminal, arrival estimated at 8:30pm. Who is going to tear apart the shipping container? OK!! Had you followed this procedure and noted items as damaged on the Bill of Lading, we could easily replace these items at no charge from our supplier. RESPONSE: Same response as previous statement!! Because you did not follow our Terms of Purchase nor did you accept the delivery correctly, our supplier will not provide replacements free of charge since you did not indicate this on the delivery receipt. RESPONSE: Your right we didn't accept the delivery correctly, because we had to go get the shipment. There was no DELIEVERY!!! Additionally, you claim to never have seen the freight carrier’s Delivery Receipt / Bill of Lading, but we have a copy provided by the carrier to us, which has your name and signature on it (signature matches the signature on the Terms of Purchase page you returned to us). RESPONSE: Of course you have copy for the carrier receipt of Delivery, but nothing on why the package wasn't delivered, FISHY huh??? Isn't that how they get paid? Lastly, you never communicated or called us to inform us you were having any issues until AFTER you went to the terminal to pick up your shipment. Had you let us know there were issues, everything could have been quickly solved from our side via a re-delivery. RESPONSE: What difference would that have made? I had to have the partitions up that night due to Fire Marshall inspection the next day. Which all could have been prevented if the ordered was shipped within 48 hours as you so claim. We are terribly sorry that you experienced these issues, but this could have all been avoided had you followed the instructions that you signed and agree to and had you let us know you were experiencing delivery issues. RESPONSE: You keep using that response, but how would following your instructions; made my shipment ship 4 days prior and actually be delivered??? I'll wait!!! We are more than willing to replace the damaged items at our cost (although, the two items that have small scratches on it can easily be fixed with the touch up paint that was included in your shipment). RESPONSE: This is the response I received AFTER the review was read by Lee: " As a result of the negative review you all left for our company, we are now unwilling to provide any previously offered partial refund on delivery expense (a previous effort (lie- I have the emails to prove it) / attempt to alleviate the situation). Best of luck in the future, and please do use Fast Partitions. They have the exact same policy as us, even more strict" RESPONSE: I don't leave reviews much less negative ones, but when you are paying that kind of money, people need to be aware of the scam artists they are. Also, he admits Fast Partitions has a stricter policy. This I feel would hold their freight carrier accountable instead of the customer, unlike him.
Response from Partition KingJul 13, 2022
We checked with the freight carrier and they have no notes or knowledge of a failed delivery attempt at your location – indicating that you elected to pick up the order at the freight terminal. This is likely where the damage occurred (transporting material via hand from terminal to your location). The Terms of Purchase (which you reviewed, agreed to, and signed) clearly states that you are to inspect the shipment and mark any items as damaged on the Bill of Lading before signing and accepting possession of the shipment. Had you followed this procedure and noted items as damaged on the Bill of Lading, we could easily replace these items at no charge from our supplier. Because you did not follow our Terms of Purchase nor did you accept the delivery correctly, our supplier will not provide replacements free of charge since you did not indicate this on the delivery receipt. Additionally, you claim to never have seen the freight carrier’s Delivery Receipt / Bill of Lading, but we have a copy provided by the carrier to us, which has your name and signature on it (signature matches the signature on the Terms of Purchase page you returned to us). Lastly, you never communicated or called us to inform us you were having any issues until AFTER you went to the terminal to pick up your shipment. Had you let us know there were issues, everything could have been quickly solved from our side via a re-delivery. We are terribly sorry that you experienced these issues, but this could have all been avoided had you followed the instructions that you signed and agree to and had you let us know you were experiencing delivery issues. We are more than willing to replace the damaged items at our cost (although, the two items that have small scratches on it can easily be fixed with the touch up paint that was included in your shipment). Partition King 800-685-7541
Dave K.
I ordered fdom partition king 4 bathroom stalls. To go in school. I beeded tso for boys bathroom two for a girls bathroom. I signed contract with my phone and paid with credit card 2500+ dollars. I was sent an approvel drawing that was wrong! It was four stalls in boys bathroom two in girls. I explained that this was arong to leslie and that stopped everything. This was a school job so i didnt have weeks to waste!!! Dinally i had to settle for already made tan ones and paint them blue. My order arrived 1 week befode school stadted even tho i started with 11 weeks. I was in hospital when stalls arrived when i got out i was shocked to find after ALL THE HASSLE pre approve re do etc...you sent me a total of TWO STALLS ONE FOR EACH BATHROOM!!!!! my expedience with partition king was horrible as a contractor i will never and have told evedyone i know NEVER consider padtition king as they will make sure u go over budget and miss deadlines the service is the worst i have eved experienced.
Response from Partition KingDec 16, 2021
Dave, it saddens us to see this review for many reasons but mostly because the time issue was due to your health and your being hospitalized which we have the upmost compassion for but are not responsible for and therefore undeserving of such a poor review over something not in our control. You started your quote with us on May 17th yet the order was not paid for until July 6th (due to your health issues) orders do not process until payment has been made and documents are signed, speaking of which you signed on the drawings as them being correct, your signature is the authorization that you approve what the drawings depict. On July 13th you contacted us to say your job was behind schedule and you could no longer wait for the material to be the color blue which you knew from the start was a 2-3 week ship time, at that point - you chose - to switch to a quick ship color (grey dawn) which then arrived to your destination in under a week, so again as sympathetic as we are to anyone's health challenges, Partition King is in no way responsible for the delays with this particular project - we hope you are well and that your health continues to improve. Leslie Project Manager 800-685-7541
Jennifer D.
Edit: In regards to your response, you can write want you want to make the company sound as though you have actual customers we service. I did not get an email back even with 24 hours. Nor was I kept abreast of the grab bar. It was 3 days before I was given any information about the grab bars. As far as the damage, that was not even mentioned in my review. I verified that the items would ship within 48 hours at the time of payment and was told by sales that indeed I can expect shipment in 48 hours. The 24-48 hours shipping is not true. I waited 5 days to get my in stock order shipped. All in all from the time the order was processed after payment to the time I received my shipment was 7 business days, 11 total days. The order was missing parts. Three days after several phone calls, emails, and text messages I finally received a call. I asked for overnight shipping of the missing parts as we need these to operate our business, I was told they would try. I asked to speak with someone who could help me better, but that is apparently not an option. We are now 10 business days after the order was processed, I still don’t have what I need to meet requirements. Customer service is extremely poor.
Response from Partition KingOct 13, 2021
Jennifer it is regretful to read your review. To touch on a few things, we do not offer 24 hour shipping but your order should have shipped in 48 hours and it did not, for that we apologize. As with everything in today's climate our vendors too on a rare occasion are experiencing stock and man power issues. Upon reviewing our email conversations I see that our customer service team replied to all of your emails quickly (within less than an hour each time) and we kept you abreast of the 42" grab bars that were out of stock at the location your order shipped from. We have overnighted these to you and these additional grab bars will arrive shortly. As for the damage to the door, our Terms Of Purchase that you signed clearly states our damage procedure to which you did not adhere to, had you done so we could have, if need be, replaced the door, but still yet we want to help you complete your project and have offered to replace the door at cost, and even though you refused this more than fair offer, we will issue this offer to you again via email. We always strive to do our absolute best as we are sure you do as well, there were mistakes and mishaps on our end as well as yours Jennifer and we are going above and beyond to help rectify, we hope you will accept our offer to ship the door to you at cost and I assure you that your 42" grab bars (that were missed on the first shipment) are on their way via overnight shipment. Leslie Project Manager 800-685-7541