ParoReviews of paro.ai

Working with Paro has been a positive experience from the beginning. Raffi and Alex have been very proactive in understanding our business needs in order to refer candidates that will fit the skillset required for various projects. They communicate frequently to ensure our expectations are being met. We look forward to our continued partnership with them.

I've been working with Paro for the past year and a half. We are a small accounting firm working with real estate investors and rely on seasonal help to help keep our staff sane during tax season. I've received the personal cell phone numbers for our customer success managers who are happy to support us through text message and email and are always responsive to communications; which is important as we coordinate meeting new experts and onboarding them. We've brought several different people on for different reasons and different times and it was always very easy from getting potential expert's profiles, to scheduling interviews and getting statements of work generated. Customer service is top notch.

Like another review, if I could give zero stars, I certainly would! I have resigned my position as a contractor with a US based company, as a Managing Director for this company, I used my credit card to accept the monthly invoices from Paro. 5 attempts to have my card removed (2 calls, 3 emails), Each time not even a courtesy reply. No way to change it on the profile, nobody answers the phone. The service was a marginal at best, but the customer service non-existent.

Worst experience ever! Do not use or trust. Their sales team will promise the world only for their freelancers to drop every ball imaginable. To top it off they offered a new freelancer to take over and we declined. Stating they were free to charge us what they felt necessary as we had our card on file with them but did not want further assistance. They did not charge our card at that time but had no further communication. I thought that saved them in my eyes in regards to integrity. Well, I was wrong. Fast forward 10 months later my office just got a call from a collection agency without any notice from paro themselves showing a cowardly business approach to settling old unhappy accounts.

I really like the professionals Paro has brought to us. I also really like how concerned Paro is with making sure they are getting things right and that our needs are being met.

If I could write a ZERO star review I would. This company sold me on excellent service and I paid top dollar to get ripped off. Instead of them providing me with exceptional service, I did most of the work. I had a person assigned to me who had no desire or motivation to help me complete the project I had hired them to do. Every time we met it was like starting over. To top it off, I was billed an extra $200 unknowingly. When I reported my concerns to the corporate office, they told me it was past the acceptable complaint time (7-days) to receive any refunds. I wasted $1700 with this company over a 5 month period and my books have only improved because of my efforts. The guy probably put in a total of 7 hours of work during that time. BIG mistake to work with these people.

Financial statements months late with no rent and incorrect payroll numbers. Told them I would be canceling their services as I need accurate financials, they never came through so I canceled and now they are charging me $6000 because I moved my accounts 30 days prior to their requirement of notice, even though they completely failed in producing accurate and timely financial statements. How do you stay when they are failing? Now I need to pay $6000 or they sue me.....beware, they are unprofessional and their bookkeepers fail to produce agreed upon documents.

Excellent never have problems. We have been using them for two years. Very satisfied.