James T.
I had my contact schedule 3 calls with…
I had my contact schedule 3 calls with me to ask me the exact same questions each time which was annoying. And then when the final contract was sent to me the hourly rate was twice as much as I had been told previously because they made a mistake. The bookkeeper I was paired with is great, however.
Response from ParoMar 20, 2024
We appreciate you taking the time to provide this helpful feedback. While we're thrilled to hear you're happy with your bookkeeper, we are disappointed we caused you frustration with redundant questions and a miscommunicated rate. We'll review our processes and share this feedback with our sales team to avoid these issues for future clients.