Park West GalleryReviews of parkwestgallery.com

Bad Experience Park West Art Gallery on Carnival Liberty Cruise Ship My experience on the cruise was good until I went to the Park West Art Auction. Everyone seemed very cordial and accommodating but after the fact I did not receive what I was promised. In calling the company for resolution I have thus far met with no resolution. To top it off I have recently had to contact my credit card company since I have monies charged on my sign and sale card that was suppose to be removed and only charged on a Park West credit card. It has been very disappointing and discouraging. I am still waiting for a callback from a supervisor. It was my first experience with Park West and depending on the outcome it will be my last. It appears there is a lot of hype but not honesty in transacting business. At this point I have lost all faith in the company and spent a large amount of money. Depending on the outcome I hope my faith can be restored. I have tried to give everyone the benefit of the doubt and consider it was an honest mistake but due to no one getting back to me or working to resolve the issue it is causing me to lose faith in their goal to do the right thing. I would just say proceed with caution no matter how nice the people seem since the bottom line is the final outcome of the purchase and in my case I was not given what was agreed upon or promised. Get paperwork in writing I was told I couldn’t get a hard copy of an invoice because the computer wasn’t working but was assured it would be emailed at a later date but once I got the invoice he had changed it and no business should be transacted without a copy of the invoice at the time of service not after the fact. If the computer is broken then simply cancel the order until such time as things are working properly. Integrity has to be more important than profit and in my case that seems to be the issue. I’m praying for a resolution and am promised a call from a supervisor today. It’s been 30 days since my cruise and should not take that long to resolve the issue. The solution is simple. The willingness on the part of the company to keep their word is the only roadblock I am seeing. I regret I have to reach out to other entities to get someone to take my case seriously. I will keep everyone posted if things are finally resolved in a satisfactory manner. 🙏🙏🙏

DREADFUL AWFUL SERVICE Bought a be picture and Park West committed to send to the UK within 12 weeks. This never happened. Several international calls later and still no picture and frankly don’t believe a single word that the customer service agents tell me, they have NEVER followed through on any of their promises to find out what’s happening and keep me informed. I will NEVER PURCHASR FROM THEM AGAIN. I have found them to be WHOLLY UNRELIABLE.

My recommendation would be to go elsewhere for your art. They sent the wrong painting TWICE, various people working at Park West were not even able to tell the difference between 2 clearly different pieces (one had a building in it and the other did not, seriously how can you miss that), I had to constantly chase for any resolution, when returning the incorrect artwork and waiting home for FedEx I had several pick ups declined because they can't even send the right shipping paperwork. When they finally sent the correct piece they did so without paying the necessary tax and customs, then they argued they were mine to pay and told me to prove otherwise when it was in their own paperwork as it was sold all in. Now they constantly delay a refund of less than £40 (it's a point of principle now) and have forced me to chase and jump through hoops. And what do they do to make up for months of failures on their part (this saga started in August 2023 and continues to date) - they offer a complimentary artwork print as an apology, I confirmed expeditiously my selection as per their request, but they NEVER actually send it. My advice would be to steer well clear.

I have to offer my experiences in order to offset these bad reviews. It sounds like many negative reviews are from people you don’t understand the difference between going to a store to buy something vs going to an auction to bid on something. You bid you buy. You don’t get to change your mind when you get home and request a refund or exchange. That is not how auctions work. Know what you are doing before you participate. They repeatedly announce that it could be weeks if not months before you will receive your artwork. I have participated in land, cruise and online auctions and my experiences have always been wonderful. I am a very informed bidder so I know what to expect. Everyone from the auctioneers to the concierge staff, customer service, after-sales; literally everyone has always been wonderful and always willing to go the extra mile to make sure you have an enjoyable experience. Ask questions, be your own advocate and don’t blame anyone but yourself if you “assumed” something that turned out to not be the case. I can only speak about my own experiences but I am a very happy ParkWest bidder

I just joined onto Park West auction. I was interested in a Michael Goddard painting, it never came up for bid. I was mistake about the prices, it was dark on my living room and I not have my glasses on, I thought a piece was $275 in fact it was 2750. Likely I never gave my credit card number so was not stuck with $5740. I last March I was on a Princess Regal cruise, I purchase a painting of a very colorful elephant, when I got home I did not like it. I tried to exchange it for one I liked for equal cost. They said in want that painting i would have to pay more. I spent almost $5000 for the art and I do love what I have. Serious scam. I would recommend anyone having problems find a lawyer. I think would should open a class action law suit.

Park West Gallery are professional thieves, buyer beware. When you're asked to give a down payment for any art work you select at the point of sale refuse to leave a down payment. Your down payment will go straight to the pocket of the salesperson that sponsored you as a part of his commission. If you are financing a balance Synchrony Bank will have no record of a down payment at the point of sale even though your invoice (receipt) will show the transaction Synchrony will not have the deposit funds. These people are slick on another level. Read the thousands of negative reviews.

Prices are good but the auction is deceptive. If you request an item to come up for "bid" they consider the request itself a bid at the opening price and a final sale (no backing out). If it's a print they have multiples of, they sell at opening price to each "bidder" so it's not really being auctioned and you are buying not bidding.

Our favourite piece of work from artist Mr Fazzino was on the Quantum of the Seas cruise in mid march 24. We did not buy on the Covid cruise the Ruby Princess and regretted it at the time, I had searched the art work and it was being sold at some quite high prices on eBay and other sites. When we saw it on display on our entry on the Quantum cruise, we just bought it right away, haha. Not the first purchase on a cruise line and not the first time from Park West Galleries. This time was no different, we received regular updates from FEDEX and received it at lunchtime today, about a month since our cruise. I/we have had nothing but good experience with the company and the staff selling the art on the ships are more than knowledgable about a lot of art!!