Phil G.
Unprofessional, Predatory Practices, and Non-Existent Customer Support
I am writing this review to warn others about my experience with ParkingMD (parkingmd.com). This company operates with zero regard for fair business practices, transparency, or basic customer care. Unjust Fines & Glitchy Systems: Their payment and tracking systems are completely unreliable. After attempting to follow proper payment procedures, I was hit with an unwarranted fine due to errors on their end. Rather than resolving system issues fairly, they default to penalizing the customer immediately. Zero Customer Communication: Trying to reach an actual human being to appeal a charge or discuss a discrepancy is virtually impossible. Their support structure feels designed to stonewall users, routing you through automated loops with no real avenue for resolution or appeal. Predatory Operation Model: Instead of providing a straightforward parking utility, ParkingMD functions like a revenue-extraction scheme focused on aggressive enforcement and non-refundable fees. Save yourself the headache, financial frustration, and wasted time. Avoid using any lot or facility managed by ParkingMD. I strongly urge property managers and municipalities to rethink contracting with this entity. UPDATE (In Response to ParkingMD's Reply): ParkingMD's automated response below further demonstrates the complete lack of care or human attention at this company. Their reply references a "medical certification" and "gathering medical records"—a completely irrelevant response that has nothing to do with my review regarding payment system glitches, unjust fines, and unhelpful customer support for parking management. Pasting generic, non-applicable scripts instead of addressing the actual payment and billing issues raised only proves the point: there is zero genuine customer support here.
Response from ParkingmdAug 4, 2026
Hello Phil! Thank you for sharing your feedback. We’re sorry to hear about your frustration and would like to clarify your experience. After reviewing your case, we found that your application was not declined due to a system issue or payment concern. The provider was unable to complete the certification because additional medical documentation was needed to support the evaluation and determine eligibility. We understand that gathering medical records can be challenging, and we appreciate the effort you made to provide the available information. Our team remains available to help guide you through the documentation process and discuss available options for completing your review. We appreciate your feedback and the opportunity to address your concerns to us at [email protected] and we will provide resolution on priority basis. -ParkingMD Team