Parker & SonsReviews of parkerandsons.com

On 2 seperate occassions I had an appointment with parker and sons. They did a no call, no show. When I complained I was told that I would be get a 3 month credit but instead they charged me like normal for crappy service. When I called about it again I was lied to again. Thanks for the lies Parker and Sons!

Grant Urry was the electrician who serviced our home. His knowledge base was excellent. He educated us about why we were having issues. His trust was easily won. Highly skilled and very kind.

Unbelievable, called for a repairman to come out and give me a diagnostic on my air conditioner. My phone had been turned off during a meeting earlier that day and I missed my call back by five minutes. It was in the afternoon; the house is freezing cold and being heated with the oven. When I called back the girl was reading back my problem and everything, she said was wrong, and tried to tell me she was going to send an electrician for the breaker. I said the breaker was for the air conditioner/heater, and I needed a repair man for my air conditioner. Anyway, I spent an hour listening to her talk about her crazy life and telling me she needed money bad. Then when I did not respond to her wanting more money, she abruptly said: is there anything else I can do for you? I said "no, I just need a repairman".... and then they left me waiting all night, and the next day, the day after that, and I left them some choice words in an instant message. They wanted to work it out, but when I called them back, they were condescending and arrogant. and ultimately told me I would need to wait two weeks!

Three years ago, we had a water softener and a Reverse Osmosis system installed by Parker and Sons through Costco. It has been nothing but constant aggravation and persistent lies on the part of this company. We were told that the water softener would regenerate less often than our older system and that it would use less water in doing so and the regeneration process would take place every so many gallons of usage. Well, there was no truth in that. I am awakened nearly every two or three mornings at 2 AM at the sound of the system regenerating. We had called about this, and we were told that they would see to it that the system would be reset to regenerate as per usage. After two or three visits on their part, we were told that “it is what it is”, and that it would regenerate more often than what was incorrectly stated by the initial representative and the prior technicians. In the meantime, they also told us that the filters on the RO system would not need to be changed more than once per year. At 2:15 AM, six months after the installation, I would get text notifications every single morning that the filters needed to be changed. At LEAST four times they insisted that this was resolved but it took until last year for that to finally be remedied. This past Monday I called at 4 PM to set up an appointment to have the filters changed, which was needed, and so that I would not be awakened at 2:15 each morning with these text notifications. I was told by the person who answered (who, BTW, had mentioned that he remembered me because of the mispronunciation of my last name) that a technician would arrive between 8 and noon on Thursday. At 11:45 on Thursday I called to see if a technician was still going to arrive, and they had no record of my having called for an appointment. That is the second time that they did that to us. They informed me that they would send a technician between noon and 4 PM. The job was completed. From that next morning, onward, I have been receiving text notifications at 2:15 AM that the filters need to be changed. I made them aware of this by calling them as well as by emailing them and they insisted that the technician reset it. This morning, after having been awakened again at 2:15, I decided to remove the batteries so that it would disconnect from the Wi-Fi. Thank goodness that I did, indeed, go under the sink. The filter (or filters) was (were) improperly installed and my cabinet was flooded. They are supposedly a 24/7 company, but they are useless and incompetent. I called Costco to notify them of the situation and they told me to keep calling Parker and Sons. When I did call back, they told me that I would be scheduled for Monday for between 8 and noon. Poor quality, incompetent service, poor customer service, and misinformation! A manager will be arriving today, Sunday, to evaluate the situation. In the meantime, my cabinet is ruined, and the aggravation is mounting. Now we are also worried about the possibility of mold. I would avoid this conglomerate of a do-it-all company, like most large businesses whose volume is more important than quality and customer care.

Took advantage of my elderly parents! Charged them $4600 to replace a water heater. Then tried to put them on a monthly plan at over $20.00 per month. They should be ashamed of themselves!!! their response to me was they signed before doing the repair. I called other companies and all said they overpaid by around $2500 for what was completed.

Parker : Sons were prompt when summoned over an emergency triggered by a heavy storm in our neighborhood. They also worked in several households & everyone said the lads are made for the job

We had our 1st ac regular maintance service. Came as scheduled. Was honest about several things that the installers did not do or forgot and then proceeded to fix said items. Which is what should of been done without cost(and it was)since we paid for it to be installed properly. Gentleman was polite, courteous and professional. We shall see if future maintance services run as smoothly as the 1st one.

Accursio was wonderful. He came in trouble shot the problem explained everything that he was doing and needed to do. Told us the prices of everything up front and fixed the problem. Stayed to make sure it was working. We could Not be happier and recommend them highly