Park ResortsReviews of park-resorts.com

One to definitely avoid, they will disappoint if you try to book here. We booked well in advance to be told two days before arriving that they could not accommodate our motorhome due to the ground being wet on a grass pitch which is fair enough so they said we could go onto a hard standing pitch instead so all seemed OK. The next day we get a call from Lucy to say that the hard standing pitch was also now unsuitable bearing in mind that we are all packed up and kids excited to be going away, our 5 year old had packed the week prior and was super exited. The hard standing pitch apparently would need to be accessed by going over grass, new one on me but this also was now not an option. We then were offered a site caravan to use, not ideal but the family could still get to go away although not to our usual standard. This however was soon shattered by them stating it would not be on the days that we booked and requested we come whilst the kids were still at school. I said maybe we just turn up so that the manager could tell our children why they could not have a holiday and explain yet I was then to be accused of being threatening to which at no point did I threaten anyone and the recorded phone call has been requested in writing. Today I received an email from another manager Rhian Hughes who yet again slating me as an individual although I have not done anything wrong. My family deserves better then this and luckily we have friends on site at the moment who are going to take pictures of the park, I wonder if Alfred and Jason Jeffrey now how their staff are running the site but they are about to find out. Never in all the years of motorhoming have we come across such arrogance and rudeness and it will not be tolerated, plenty of parks around that are more professional run just a shame it’s too late to book anything at such short notice and my family have been left disappointed. In response to the reply please be aware that at no point did I become angry or rude which is why I have requested a copy of the call and together with emails and your reply here I will take legal action for deformation. My complaint concerning legal action was not about the pitch it was about your responses which including your reply here are simply not true and therefore people need to be warned and action taken to rectify your attitude

Nice to see thjat consitancy is in their blood. 3 years later from my previous review they are still the same, taking what ever money they can without giving in return, turned our electric off and closed the site for 3 weeks and only gave us half off the 3 weeks was clsed, yet applied the credit after the deadline for paying following years pitch fees, so add it to your owners account so they get it back against bills so you dont get refunded for your loss,

We checked in after 9pm and their was no one as reception to help check us in. We drove around a poorly sign posted caravan resort and eventually resorted to going to the main events area (the hub) and had to ask a waiter to check us in. After wading through mud to our caravan (no hard paths) we were presented with a below average caravan. The stairs weren't grippy leading into it and we immediately noticed several large holes throughout the caravan that can only be described as a bodge job "fix". The wallpaper had been ripped in places and the view was a concrete wall from the main bedroom. The back end of the caravan smelt of feaces. Their were no towles or bath matts despite being told by one of their operators that although they "provided bedding, they advise bringing towles" although they didn't state that it's because they didn't provide any at all-including bath matts which resulted in a family member slipping on the wet floor. The water was then carried out through the caravan which made the whole place unsafe. When I went to raise this issue with the park deans team they simply stated that we could buy towels from a shop in town because they didn't have any-at all -within the resort. I found this hard to believe that they didn't have cloths anywhere or at least blue roll so we could dry the floor. I felt the staff were less than helpful and very patronising and actually didn't want to help. Taking 4 children out the resort to spend more money on towels because the staff hadn't informed us to bring any was both time consuming and an extra expense because of their negligence to inform us properly prior to the holiday. When we went to book into activities we were told their was no app and only a food and drink app so we missed out on entertainment. This turned out not to be true and their was an app. The staff are not trained properly. Swimming isn't included in the price and after spending £48 for three children and myself- the session turned out to be 30 minutes long. The pool was horrendously run down and smelt of human feaces. I feel their may be a drainage issue throughout the park. The entertainment for children was disappointing and the entertainers just didn't care. Over all- don't do it. Go to Butlins. Go anywhere else. We will never return partly because of the cost of everything but mostly because of the staffs attitude, the run down entertainment and the filthy pool. We left a night early as well because honestly, sitting in the traffic for 8 hours was preferred by all rather than spend another night.

Avoid Highfield grange resort at all costs. I arrived on Friday 30th June and on 1st July woke up to bed bugs all over the bed, blood splatter everywhere. I went to reception at 9 am, and the young lady rang the accommodation team after I showed her photos, they t9ld her they can't move us incase we take them into another van, that we would need to go home and that she would need to log the complaint. I've heard nothing. I spoke with someone on the online chat, sent photos of their pet bed bugs and my body photos coveted in bites, aga8n told my refund would take 5 to 7 days, I've still heard nothing. I drove 2 hours home to sit at a laundrette for 2 hours to wash all clothing as I didn't fancy risking my house with Highfield granges pets. Ive wasted t8me and money, fuel etc and today on the online chat I was told the park has marked my complaint as resolved. What a joke. I want my weekend refunded and all other expenses compensated. Further to my correspondence which I had to leave reviews, posts on their fb and message the ceo feedback, the park have still had no contact with myself and through fb messenger have offered to partially refund me and wanting to charge me for my first nights stay with bed bugs.

Arrived earlier today staying on The Meadows for the weekend. Best thing about the place was the check-in process. Due to COVID, the caravan was unlocked and the keys on the table. The first complaint is the location of the caravan. Pretty much the furthest location on the park from the entrance and entertainment. It takes a good 5 minutes to drive from the entrance to the caravan so the walk on a night would be at least 20 minutes to the entertainment centre and the roads are not lit. Some roads are ripped up with gaping holes. It's an accident waiting to happen so sadly, we won't be using the entertainment facilities. It's our first time at a Park Dean Park. We usually stay at Haven and the entertainment centres with them are usually central to all accommodation, unlike Park Dean who decide to put caravans in places where you need to get a bus to the entrance from your caravan. The caravan stinks. The sofa is full of stains. The TV isn't secure. It has a wall bracket on the back but isn't wall mounted nor does it have a stand so it just lays down. The shower head doesn't stay up. It falls down and swings towards the wall so you can't have a shower without holding the shower head towards yourself. The bathroom also has cobwebs and dead flies everywhere. The bathroom door can't be closed as it got stuck earlier with my son inside and I had to force it open. The handle looks like its jabbed with a screwdriver so it's obviously happened before. Oh well. You live and learn. Waste of money.

We were supposed to stay here a week we stayed one night we had no electric and our caravan sunk on the water logged pitch, the whole surrounds were over grown the trees knocked on the caravan and the hedges were a disgrace reported it to reception they wanted us to move for one night after we had unpacked to come back to this pitch before 10am the next morning as the temporary overnight pitch was booked out to someone else we said we would stay as long electric was sorted out as promised the next morning, we were assured by the maintenance man it would, next day no electrician arrived we went back to reception and spoke to a manager whom apologised to us and said she would try sort something out we went back up later as asked by her (by the way they never answer the phone) and was told she had not sorted owt out as she didn't have time . The manager was very blasé about our stay and it came across that she really did not care that our holiday was ruined i asked her for a move she said they were full and could not offer us another pitch (funny that because i checked on their website and it said they had 2 pitches available after i spoke to her) i asked the manager if we left could we have a full refund as no point staying when we had no electric so could not use our caravan she agreed its been 9 days one reply from customer services stating they will pass on my complaint and nothing else i am so upset they ruined our holiday . I worked as a nurse on a covid ward and this was our first break it was supposed to be a relaxing time yet here i am on my first day crying out of frustration that Park dean resorts employ people whom have no care or compassion for their clients i will warn everyone i know about the way this site treats people its disgusting and i still have not received my refund which i was assured by the manager when i was leaving that she had authorised my refund!!!!!!!😡😭 Edited to add in reply to comment below to park dean i have already contacted customer relations and im still awaiting a response after they passed on my complaint!!!!!

Amazing stay this week, the van was amazing the service received all over the park was great, Tash who is reception manager we think was amazing. Sunny who worked on the prize section in the arcade was amazing. A great break with out little man

We have stayed at Barmston Beach a number of times and have always enjoyed the peace and quiet of the park. However, our recent visit was not as we have previously experienced. I booked the last “pet friendly” the Roseberry which is a 1 bedroomed caravan for myself, my husband and 2 dogs at a cost of £919 including a £50 early check in fee for 1 week, to arrive on Saturday 24th July. When we arrived at the caravan, I couldn’t believe how small the living area was, it literally had a very small 2 seater sofa a TV stand and that was it, by the time I got the dogs bed in, there was literally no room at all. The kitchen was ok however, the fridge is really tiny too with an i e box that was iced up and I could only fit a packet of fish fingers and frozen peas in there! The bedroom had a hairdryer on the wall that was so dirty that I actually wrote “hello” in it and took a picture. The radiator in the bathroom was the same, really dirty. The curtains in the bedroom had little holes in them which the sun beamed through each morning. The sheet for the bed didn’t fit and I couldn’t tuck the sides in under the mattress, the bed is a double bed, with a double quilt, so if it had been cold, we would have been frozen, there was only 1 spare very flat and sad little pillow in the wardrobe. There were no instructions for any of the appliances, if there were, I couldn’t find them. Between the kitchen and living area, there was a skylight, it took me 2 days to find the pole which could open it, however, the skylight was broken. I went to reception to report it on Monday and was told that somebody come to repair it in the next 10 mins, up until us leaving early on the Thursday morning, nobody had been. We decided that we’d had enough by the Wednesday evening and that we would leave first thing on Thursday morning, we cleaned the caravan up, sanitised everything and handed the keys into reception. The gentleman on reception was really lovely and mortified when I showed him the pictures. Having returned home, I left it a couple of days and sent a complaint, with photos to Park Dean via their contact page, that was 10 days ago and they haven’t even acknowledged receipt, the same as the skylight- which I’ll bet still hasn’t been fixed! All in all, we paid just short of £1,000 for a week in a substandard caravan and I’ll never, ever book a Park Dean holiday again, terrible customer service! As a follow up from my review and the subsequent response on Trustpilot from Park Dean Resorts promising an investigation and call. I waited a couple of weeks with absolutely nothing, so I called Parkdean, spoke to a lovely young man who told me that he would pass it onto management as an urgent case - guess what? We are now coming into 7 - yes 7 weeks with me contacting them through phone call, reviews and their very own contact page, and I’ve heard NOTHING!!! What a terrible organisation - do not book your holiday at Barmston Beach through Park Dean! Get in touch with them directly or via a private owner who actually want your business and it’ll save you around half the cost of purchasing a holiday through Park Dean! Just a final comment, I haven’t written a negative review on any product before and am so blooming angry with Park Dean as you can probably tell!!