Debbie
Paid expedited shipping for NOTHING
Paid for expedited shipping, missed my trip, and struggled to get help I paid $34 for “FedEx/UPS Expedited (2–4 days)” because I needed this bag as a gift before traveling. I ordered on September 10, but it wasn’t delivered until September 18—one day after my flight. The delivery timing shown at checkout led me to choose this paid option, and the bag arrived too late for its intended purpose. Getting help has been equally frustrating. I tried contacting support through the website’s contact form, but I haven’t seen a response. It has been difficult to reach a real person, and I keep being directed to email. Now the return portal shows my bag is returnable until October 18, but the “I agree” checkbox won’t respond, leaving me unable to submit the return. I’m still traveling and have had to arrange for someone else to help return it. For a bag at this price, I expected clearer delivery information, responsive customer service, and a working return process. This has been a very disappointing experience. Just Frustrating!!!



