Parisa WangReviews of parisawang.com

Response from Parisa WangOct 21, 2026

Hi there, Thank you for sharing your feedback. We sincerely apologize for any confusion or inconvenience regarding your return and refund confirmation. Please note that return requests are processed once the returned item has passed inspection, which typically takes 5–7 business days after delivery. In some cases, this may take longer depending on the volume of returns awaiting inspection. Once your return has been approved, the processing time and refund method will depend on your original payment method and the applicable return policy. Refunds to the original payment method may take an additional 3–5 business days to appear in your bank account. However, if your purchase was made using store credit or a gift card, the corresponding amount will be returned as store credit or a gift card rather than directly to your bank account. Additionally, orders are eligible for a refund to the original payment method within the 14-day return window following delivery. After this period, eligible returns may still be accepted for store credit, a gift card, or an exchange, but are no longer eligible for a refund to the original payment method. In your case, after reviewing your return request details, we confirmed that your return was processed for a gift card. This is why you did not receive a confirmation for a refund to your bank account. However, we can confirm that a gift card email has been sent to you with the relevant details. We sincerely apologize for any misunderstanding and appreciate your patience and understanding. Thank you for giving us the opportunity to clarify this matter. If you have any additional questions or concerns, please don't hesitate to contact us at [email protected]. We're always happy to assist you. Best regards, The Parisa Wang Customer Care Team

Response from Parisa WangOct 21, 2026

Hi there, Thank you for sharing your feedback. We're delighted to hear that you love our bags, but we're truly sorry that the lack of communication regarding your order and return has left you feeling uncertain. We understand how important it is to receive timely updates and clear information about your refund. Regarding your return, we'd like to clarify that returned items typically undergo inspection within 5–7 business days after delivery, although this may take longer depending on the volume of returns awaiting inspection. Once the inspection is completed and the return is approved, the refund is processed according to the applicable return policy and original payment method. Refunds to the original payment method may take an additional 3–5 business days to appear in your bank account. If the original purchase was made using store credit or a gift card, the refund will be issued through the corresponding method instead. After reviewing your return details, we can confirm that your returned item was received on October 12 and successfully passed inspection on October 19. Your refund was subsequently processed, and we kindly ask that you allow a few additional business days for the funds to appear in your account, depending on your payment provider. We sincerely apologize that you were left without clear updates throughout this process. Your feedback regarding communication is important to us, and we recognize how reassuring it would have been to keep you informed at each stage. Thank you for bringing this to our attention and for giving us the opportunity to clarify the status of your return. If you have any further questions or concerns, please don't hesitate to contact us at [email protected]. We're here to help. Best regards, The Parisa Wang Customer Care Team

Response from Parisa WangOct 21, 2026

Hi there, Thank you for sharing your feedback. We're truly sorry to hear about your disappointing experience, and we understand how frustrating it can be when you're unable to get timely assistance, especially when arranging an international return. As the holiday season approaches, we're currently experiencing a higher volume of customer inquiries than usual. Our team is working through messages in the order they are received to ensure that each customer receives the necessary attention. However, we sincerely apologize if the time taken to respond has caused you additional stress or made the return process more difficult. Regarding return procedures, the relevant instructions and information are provided once a return request has been submitted, including the steps required to proceed with the return. We understand, however, that these instructions may not address every individual concern, and our team should be available to assist when further clarification is needed. We regret that this experience has affected your confidence in our brand. Your feedback regarding our response times and the accessibility of our customer support is important to us, and we appreciate you bringing these concerns to our attention. Best regards, The Parisa Wang Customer Care Team