ParadisegrillsdirectReviews of paradisegrillsdirect.com

Over the years, I’ve visited several Paradise Grills locations and have always admired their products. Most recently, I stopped by the International Mall location in Tampa and finally decided to purchase the Aruba line, including the upgraded grill with LED-lit handles. The sales associate, Brian, told me I was getting a $4,500 value, making the closeout deal seem too good to pass up. However, when the grill was delivered on Friday, the experience quickly soured. The rotisserie burner didn’t work, the umbrella arrived broken, and to make matters worse, the grill they delivered was the base model—not the upgraded version I was promised. When I contacted Brian to address the issue, he claimed there must have been a "misunderstanding." I then reached out to corporate, hoping for a resolution, only to find they were standing behind the misleading claims of their sales associate. In the end, I spent $8,000 and received a $1,900 grill and a broken umbrella. As someone who’s been in sales my entire career, I have zero tolerance for dishonesty—especially when it’s supported at a corporate level. This has been a deeply disappointing experience, and I wouldn’t recommend Paradise Grills to anyone.

My experience with Paradise Grills has been the worst customer service I have ever encountered. I purchase an outdoor kitchen in July of 2024, the actual delivery date was on Octboer 4, 2024 and from the moment it was being delivered I noticed that there were many things wrong with it, the countertop was in two parts which would have been fine, but that problem was that countertop were completely different in color and style and they did not align together and therefore the interior lining of the dual burner has a space between the dual burner and countertops and for that reason the liner was cut into various pieces in order for it to fit which it should be in one piece, and the trim on the outdoor refrigerator is missing, Paradise grills has refused to help with the obvious issues and they are claiming that since the damage is at the back I should be happy with this, just so you know my outdoor kitchen is not against a wall and what they claim is the back is actually the front, I have never encountered such bad customer service and I will never be a customer again, the price that I am paying for outdoor is extremely expensive and the company just has not cared at all, they have made at least 5 or more service calls and no resolution and they have also lied about my intentions of not being available but I have made myself available sometimes leaving work early and having to wait at time up to almost midnight for them to show up, It now has been 5 months and they continue to refuse to make the changes to all the damages that were stated on the delivery date.

Beware of purchasing a Paradise grill. During installation they cut the opening in the countertop to large, and had to jerry rig a fix. The $6,000 grill is not even close the performance of my old Weber grill. I bought the grill in December of 2024, and this month I got a charge for $190 for a maintenance contract which I did not agree too. Customer services refuses to reimburse.

I purchased a $14,000 BBQ with a Bar. After one month, the foot rail started rusting. I called customer service, and they told me they could send me a list of names of rust removers—inferior quality and service. Do not believe their warranty claims they are just deceitful sales tactics. Buyer beware!

I bought my Tahiti a little over a year ago and let me tell you! First, I want to say the store people are great, but their hands are tied when it comes to any problems you may encounter. Corporate is the issue here. They will do anything to get out of warranty issues and claims. I know for a fact that the positive reviews you see are mostly employee generated and required by the company weekly. I have had several quality issues since spending 40k at one of their Georgia locations. Had the reviews been actual at the time I would have bought elsewhere. When delivered the crew assembled the kitchen very poorly and I have to purchase screws and bolts after the fact to address the issue. Why did I sign off on delivery you might ask, they did not finish until 11PM and it was way too dark in my backyard to see anything. The store did come out and fix the lights they were not working at all. Now a little over a year old. The grill inside lights flickers and most of the time don't work at all, The Tahiti totem poles will require sealing 2 times a year as they fade terribly. The grill grate welds have come apart on the grill, The wine cooler has failed completely, One of the leveling feet on the bottom collapsed under the counter's weight, One of the LED strips failed again, The outside cabinet is just raw stucco and really requires a coat of paint to be resilient outside. Paradise should either stand behind their product for a few years for the amount of money or offer some type of service plan. Also don't let them fool you on the appliances, They are white label Chinese built junk and good luck finding replacement part anywhere. They are smart to have built their kitchens with such and odd size opening as you will have a very hard time finding replacements outside of buying from them again. The industry standard is 24" and they use 20". Newair seems to be the exact replacement but it's cheap and I don't expect it to last but maybe a year again. but 499.00 vs a couple grand from them. Bottom line is they want to get that one big purchase from you and that's it! They are unique because of the Tiki theme but still not worth the money. I am exploring an FTC lawsuit because I feel I was misled by the fake reviews.

We bought our Paradise Grill Island at a home show and at the time was told it had a 'lifetime warranty' which was the driving factor on why we bought it in the first place. Never would we have spent a bloody fortune on a grill if it hadn't come with a lifetime warranty! When it was delivered a few days later it was damaged because they had piled another grill island on top of it and broke tiles etc. They were very apologetic and a couple of months later sent 2 young men from Florida to try to fix the stucco & tiles in the middle of winter, which they couldn't, so eventually I was sent a new island. The island came with a small black cover that only went over the grill itself so I bought the best cover I could find and have always kept it covered and protected against the elements. Last year I called to get replacement parts for the grill itself which the salesman told me had a 'lifetime warranty' and was told it only had a 5 year warranty ... luckily my parts were free but during that same phone call I was told that only the 'island' had a lifetime warranty. I thought 'ok', maybe I heard wrong at the home show but was happy that the island would still be covered. WRONG!!! About a week ago I was outside and heard something fall under my cover. It was one of the granite tiles on the side - it had come loose & broke in half when it hit the deck. When I touched the one next to where that one fell out, it was loose and it was very obvious all the tiles were loose and about to fall out. So, a few days ago I called the main office of Paradise Grills to find out what could be done to fix all the loose & broken granite tiles figuring it still had the 'lifetime warranty' I was told about at the home show AND over the phone. The person I spoke to asked me to send pictures, so I did. Less than 5 minutes later I received another email telling me that my island only had a 1 year warranty and the tiles and stucco were not covered and they do not repair them. She also said they no longer use tiles or stucco on their islands and sent me 2 links to buy the tiles from a 3rd party vendor - so now I'm stuck with having to repair it myself. I spent nearly $8K on the whole setup. I don't know what happened to this company but it's not what it used to be. They used to stand behind their products, but not anymore. Very sad and disappointed. I posted pictures on YELP. I would never ever recommend anyone buy anything from this company, especially after reading other reviews. Just buy yourself a $500 grill every year - it's still cheaper than this eyesore.

Do not purchase from Paradise grill. I didn't get my product. Really poor customer experience and service.

I purchased two units one with a grill and one with a hibachi. Was pretty excited until having to deal with delivery. They may have one of the worst customer service groups ever! I have sat for hours on hold for them listening to how good their service is! grrrrrr. One unit shows up the other disappeared.. Took a week to get someone to figure out what was going on. Supposed to be delivered on a Friday afternoon because the delivery guy was going back to FLorida and this was the ONLY time it could be delivered. I moved around appointments and waited for the delivery guy... NO CALL ... NO SHOW... no help from Paradise Grills. Phone rings at 6:30 am Saturday from the delivery guy telling me he will be there in an hour... had kids games to go to, however he said it was the only time he could come. He got there alone to deliver a large heavy unit bounced it around broke tile cracked unit. Spending weeks still trying to get help and NO ONE has been worth anything in helping. Grills may be nice to look at, but the customer service is useless. They have no problem having you pay, they just have problems delivering. My construction people don't want to install product that is already structurally cracked and broken. Be very cautious!!! I'm trying at this point to get them to come and pick it all up.