ParadisegrillsdirectReviews of paradisegrillsdirect.com

Absolutely unacceptable experience. I had a grilling island installed only two months ago, and the electrical system has already failed. The grill lights came on one time and then never worked again. For a brand-new installation, this is completely unreasonable and points to either defective equipment or poor workmanship. Instead of taking responsibility, the company is now trying to charge me $250 to “repair” something that never functioned properly in the first place. Even worse, they are attempting to blame me for the issue, as if normal use somehow caused a brand-new electrical system to fail. That is insulting and unprofessional. A company that stands behind its work would inspect the issue, honor their warranty, and correct the problem without shifting blame or demanding additional money. This company has done the opposite. Between the lack of quality control, refusal to accept responsibility, and the attempt to nickel-and-dime a customer over a brand-new installation, I have lost all confidence in their integrity. If you are considering an outdoor kitchen or grill island, be warned: if something goes wrong—even within weeks of installation—you may be met with excuses, finger-pointing, and repair fees instead of support. I regret choosing this company and would not recommend them to anyone expecting quality work and honest customer service.

I purchased the full outdoor kitchen ensemble—two grills, refrigerator, and stovetop—for over $17,000. Without exaggeration, this is the worst-quality grill system I’ve ever encountered. The issues started immediately: rainwater leaks like it was designed to collect water, exposed and unpainted Hardie board, and components that feel like they were stamped out as cheaply as possible overseas and then “assembled” in Texas. I own and operate a steel fabrication shop in Hialeah, Florida, and in my entire career I have never seen craftsmanship this poor sold at this price point. I was under the impression that Texas took pride in “American-made” products and solid workmanship—apparently, not here. After the amount of rework I’ve had to do just to make this usable, I’m honestly considering manufacturing my own line of grills and competing directly with Paradise Grills. Based on this experience, that may not be very difficult.

Last Thursday I had dinner with 8 friends. I ordered the pot roast. It was terrible and did not taste right so I only ate a few bites of pot roast, a few carrots and a small amount of mashed potatoes. It tasted like it had been repeatedly heated. On my drive home I experienced severe stomach cramps. At home I had 3 bouts of diarrhea. Not going back to Paradise Grill. Very unpleasant experience. One friend had the ahi tuna which she hardly ate because it didn't taste right.

What a pathetic excuse of a company. My most regretful purchase ever at 60 years old. Paradise Grills (PG) only cares about your money - nothing else. Starting with the high-pressure hard sales ploy, which one might consider fraudulent in nature when the sales team omits that the contracts state that ALL SALES ARE FINAL - NON CANCELLABLE, with no refunds. And yes, PG will remind you of that anytime you try to cancel, even if it is due to their fault. After almost five months of their failure to deliver, the contract indirectly states that they have one year to deliver your BBQ, as you are required to take delivery within this timeframe, which I was made aware of with an exclamation point. I was told I could cancel and forfeit my $5K deposit. Then I was lied to many times about the delivery, including sending it out with a trucking company. Then fly an installer (note just one installer) to install the BBQ. I was never able to obtain the name or flight number of the installer. Oh yeah, they wouldn't show unless they received the final payment in full, so beware of that. The BBQ supposedly arrived in a covered truck with insufficient equipment to remove the BBQ from the truck. No word from PG after numerous emails for weeks; then, finally, it arrived, 6 months after the delivery request. There is no escalation process; Kelsey Letson, head of customer service, doesn't respond to calls or emails, so escalating is a waste of time, as all executives, owners, and management are digital cowards with no visible public presence. Your sales rep wants nothing to do with any issues after your contract is signed --- they are not your friend, pal, and basically, you know when PG is lying when the mouths move. Finally, I can only hope I get 3 decent years of use out of the grill so it is not a complete write-off waste of time and money.

Everything from start to finish was a negative rating. Do NOT buy anything from this company! Poor quality; consistent lying and runaround; read and understand the fine print- otherwise don’t sign; my worse experience dealing with a company in many decades. Made in China crap.

Beware of predatory sales practices by this company. I put a down payment on Friday. November 14, 2024 was told by the field manager had until Monday to cancel it due to the fact I was building a home. I wasn’t sure that the unit was proper. I decided to cancel on Monday by a phone call and by text messages to the same field manager, and was told it was nonrefundable. There was another couple there. That hurt him also say I had until Monday to cancel yet they will not return my $9100 they’ve been holding since then this was a sale that was done offsite and according to the law, I had 48 hours to cancel not including Sunday, which I did on Monday morning that following Monday morning and again I was told it was nonrefundable. They have not returned my $9100 I have sought and filed a complaint with the Attorney General of the state of Florida consumers division and I’m waiting for their decision on this absolutely ridiculous. Very predatory sales practice. Be careful what. You sign

The company has a no return policy and the product they delivered part of it did not work. Had to have it repaired with replacement parts and less than 60 days. I highly discourage anyone from buying from this company. It took 60 days to get all things ordered, but they took the money right away and that’s what the company is about is the money not the service. I also spent the additional $200 to join the club so you get upgrades discounts, etc., but at this point still have received nothing from them or any discounts offered. I wouldn’t even give the company a one star writing the office staff and support staff of service team and incredibly rude service text. They have to be great and they have been. When we ordered our grill and accessories, they were out of accessories but did not tell us they were on backorder. When they set the grill up, they’re not allowed to hook gas up so they can’t test the grill to see if all parts work which makes it even more difficult for you to hook it up test it and make sure it all works. At $6000 for a grill you would think the company would be Friendly and efficient to resolve any issues and if you’re dissatisfied you would think they would return the product they don’t. So in that case, don’t buy it and you will have no issues with them. If you buy it, you will have issues. Read all the reviews the for spending six grand!

Paradise Grills, buyer beware! they say they deliver but what they actually do is drop off the grill in the dark of night!. I was told all we had to do was have plumber do the hook ups...NOT TRUE....all they do is drop it off for 500bucks!! rip off.. Even the drop off guys said they get this complaint all the time, said they are very unprofessional company I filed a complaint with BBB, I hope others do so as well to drop their rating. they are the worse company I have ever encountered.