PanhomestoresReviews of panhomestores.com

Pathetic customer service No one responds no calls back nothing. Please avoid ordering online very bad system and overall services

We selected order mattress in store,we got delivery with different cheaper than we selected ,helpline said store person will contact u but not any contact

Worst Furniture shop in the entirety of UAE. Dont buy with these scammers, waited 1 week for delivery yet a simple time shift cant be done.

Bought a product online, a console to be precise, which did not even require an assembly. Product was delivered, however didn’t not fit the description on the photos online. When requested for a return and to actually buy another product, on a higher price, they declined my request saying that online purchased products can’t be returned or refunded. What’s the purpose of having online store, when you can’t return a product? Very poor quality of customer service and unreasonable policies. Think twice before you purchase without physically checking first.

These Corina Dining Chair – Beige & Black chairs from Pan Home are absolutely terrible. We originally bought eight, and two of them have already broken. The first one broke after just two weeks of use by a child – one of the legs snapped off. The second chair broke after about two months in exactly the same place. This looks like a clear manufacturing defect. We now have six chairs left, and I honestly don’t trust their quality at all. The metal where it snapped seems very weak, as if it’s not designed to handle normal everyday use. Customer support has been even worse: they simply never replied to my complaint. No help, no explanation, no responsibility. I do not recommend these Corina Dining Chair – Beige & Black chairs at all.

Worst customer service and delivery

Never buy anything from them ever! The bed they delivered and installed got broke 2 hours after the guy left and its been 7 days I can’t get someone to come and fix it!!!!! Everyday the same cycle 30 min on the phone to get to a representative they say someone will call within the day to come for a fix no one comes, call again they’ll say the same thing for the next day again no one comes or calls! Its like they are scamming people and the customer care team does not exist at all!!! I believe they dont have anyone they just have someone answering phones and saying yeah yeah someone will come. How can a bed break in 2 hours???!!!?!

The staff in the store in umm suqueem street store are very helpful especially jenny in cushions section went over and above for great customer service . The prices are very good cheaper than dragon mart this store is my go to furnsture store in Dubai . Keep up the good work all your staff are amazing