Maëlis
I ordered several items from Pan Home…
I ordered several items from Pan Home and while the product quality was great, the overall experience has been extremely disappointing. One item arrived broken. I also wanted to return other products, but despite having paid for home delivery, they asked me to travel all the way to a service center far from where I live, just to return them. That’s unacceptable, especially when one of the items was already damaged on arrival. The worst part is the customer service. I emailed them and had to wait days for a reply. And every time I replied back, the wait would start all over again. Honestly, this is one of the most frustrating return processes I’ve ever experienced in the UAE. It’s a shame, because the concept and the products are good. But the app, communication, and return policy seem designed to make things complicated for the customer. I would only recommend Pan Home if you’re 100% sure you won’t need to return anything. Otherwise, it’s not worth the headache. ____ I've been refunded, when i went to the store