Pangama JewelryReviews of pangamajewelry.com

I purchased jewellery believing it was from Pandora. When I realised it wasn’t I tried to cancel but was unable to and informed to return the jewellery when it arrived. At my expense, tracked, to China. My order came to £117. To return cost me a further £17. It was sent back in January and the tracking just says ‘held at customs’. Company informed and would not assist saying my responsibility. Standard email reply to my emails not addressing my questions. It is now March and I still have no refund. AVOID THIS COMPANY, TERRIBLE EXPERIENCE.

AWFUL COMPANY! AVOID LIKE THE PLAGUE!!! Wouldn’t even give 1 star! Over £100 of items returned in January - Proof of postage shown, items still at customs but constantly refusing to refund until the parcel is received knowing that we cannot do anything this end!! Partner made the purchase thinking that he was on a Pandora site and assumed that Pangama was a concession of theirs. The items took weeks and weeks to arrive and although pretty they weren’t the same colour as Pandora charms and therefore wouldn’t look as I’d like them to alongside other charms. We contacted about the return and were given instructions - Followed each instruction and now realised that this is how they get out of refunding customers, simply ignoring the returns sent to customs. I would never ever use this site again. The multiple terrible reviews speak for themselves - Just wish my partner had realised before placing the order. Legal action is now being taken!

I'm here to share my disappointing (possibly a scam) experience with Pangama Jewellery. After returning a $300 packet of jewellery to the return address provided, I have been completely ghosted. Despite following all the return procedures and sending multiple requests for a refund, I have received no information about the status of my return or my money. My tracking says it has arrived in China. This was sent back in 25/01/2026 and they continue to say I have to wait to them to receive my package. It arrived there in February ..... It's now 7 weeks and they keep telling me to send proof and photos and I have twice. I was told to send back within 30 days of arrival. I sent back 2 days after I received it. Again they asked for proof.... And I did again. All their questions in email are answered by them as if it was the 1st time they have heard from me. It's frustrating and condescending. They have all the threads of correspondence, photos, receipt, and also the photo of the unopened package. I have even said I feel it's a scam and my next step is reporting to bank and consumer affairs. They actually did not give a blink of caring or empathy. In a nutshell.... As a customer, I expected better communication and transparency. It’s frustrating to feel ignored, especially when I have complied with all the necessary steps. I hope others have a better experience, but I cannot recommend Pangama Jewellery based on my current situation.

Got my refund by contacting my credit card company and raising a dispute. Sorted quickly. According to Royal Mail tracking (cost £16) , the parcel is still in Chinese customs waiting for clearance.

I just got my bracelet and 2 charms that I ordered. Bracelet and charms are beautiful. Only problem is can't figure out how to open the clasp to put the bracelet together. No, instructions on how to do so, you go to their website, no instructions on how to do so on there either. I just want to know how to open the d*** thing!

I paid for express delivery and it didn't arrive on time. I returned the items when they arrived by recorded delivery and it cost me £18.50. I have delivery proof and they will not refund my money as they say it hasn't arrived!! I contacted paypal and they said because the items weren't damaged they cannot help! I am now contacting the financial ombudsman to see if they can help.

Cheap quality, not as described, impossible to return, its a scam , highly advise not to purchase.

I truly thought I had made a big mistake ordering from a scam shop. Was sick with worry I would not get my products. I did receive them just this morning and could not be happier. They are a little smaller than the pandora charms but beautiful all the same and fit pandora bracelet perfectly at half the price. I will definitely order from here again.