Pangama JewelryReviews of pangamajewelry.com

Response from Pangama JewelryNov 8, 2025

Hi Anne, Thank you for taking the time to share your feedback, and I am very sorry for the frustration this experience has caused. We understand how important it is to receive a quick response, especially when you want to cancel an order. Our support team aims to reply as fast as possible, but depending on the volume of requests, it can sometimes take up to 24h for us to respond. That said, we fully understand that this did not meet your expectations. Please know that we have now prioritized your case and you should have already received a reply from our team. If you still haven’t heard from us, please contact us again with your order number and the email address used at checkout so we can review the status of your order and help you as best as possible. We truly appreciate your feedback, as it helps us improve our customer service going forward.

Response from Pangama JewelryNov 4, 2025

Hello Jordan We’re sorry to hear about your recent experience and truly understand your concern. At Pangama Jewelry, we take customer service very seriously and respond to all inquiries within 24 hours. If you have not received a reply yet, it’s possible that our message did not reach your inbox. Please double-check your spam or promotions folder, and kindly resend your email to [email protected] including your order number. Our team will make sure your request is handled with priority. We appreciate your patience and the opportunity to assist you.

Response from Pangama JewelryNov 4, 2025

Hello Neil, We’re very sorry to hear about your experience. We can assure you that Pangama Jewelry is a verified and trusted company, and we take every customer concern seriously. Our support team responds to all messages within 24 hours, and we have not ignored any communication intentionally. Please email us again at [email protected] with your order number so we can review your previous messages and assist with your return and refund request. We want to make sure this is resolved to your satisfaction.

Response from Pangama JewelryOct 13, 2025

Hello, we’re sorry to hear about your experience. After reviewing your case, we can confirm that your original order was delivered within the timeframe of the chosen shipping method. A replacement for the defective item was also sent and successfully delivered on October 8. At Pangama Jewelry, we take quality and customer satisfaction seriously, and we’re glad the replacement has now reached you. If there’s anything else we can assist you with, please contact us at [email protected] so our team can help further.

Response from Pangama JewelryOct 1, 2025

Hi, We’re sorry to hear about your disappointment. We take all feedback seriously and want to clarify the situation. Our records show that we requested the return information so we could have evidence to process your refund, but unfortunately, we did not receive this information and no package has been returned to us. We would never refuse a refund for a valid return - customer satisfaction is very important to us. If you can provide the tracking details for your return, we will be more than happy to review it again and resolve this matter promptly.

Response from Pangama JewelrySep 19, 2025

Hello, Thank you for sharing this, and I’m truly sorry for the stress this has caused. First, a quick clarification: Pangama Jewelry is an independent brand (not affiliated with Pandora). However, our charms are fully compatible with Pandora bracelets and other major brands. We make this clear on our website, but I understand how the redirect could have been confusing. Regarding the “delivered” email but no package received: Please send us your order number so we can immediately check the tracking details with the carrier. In the meantime, kindly double-check the shipping address on your order, look around the property (porch/garage/back door), and ask neighbors/household members. Carriers sometimes mark items delivered a few hours early or leave them in a safe spot. If the carrier confirms a mis-scan or lost parcel, we will arrange a replacement or refund according to our policy. If theft is suspected, we can help you file a carrier claim and still work with you toward a fair resolution. If you placed the order while intending to buy from Pandora instead, we’re happy to help with a return for a refund (per our return policy) as long as the items are unused. Please email us at [email protected] with your order number and we’ll take care of this right away.