Panda DrumReviews of pandadrum.com

A wonderful, personable company of real people who care about their product and the costumers who buy it.

Diane of customer service was great! Very patient, responsive, showed she cared not just with words, but with her actions. In our world of large corporate type companies with an apathetic attitude to their customers, Diane, and I'm sure the whole Panda Drum family was in tune to this customer's needs.

We purchased the Panda Drum for our son who is in a very stressful job and we thought the soothing tones would help him to decompress after a difficult day. It was an instant hit! But that’s just part of the story. The drum arrived on a day where there was constant heavy rain and the packaging was soaked through. Everything inside was wet — especially the song book which was damaged. I wrote Panda Drum, explaining that our purchase was intended to be a gift. Diane, the customer support rep couldn’t be nicer and more understanding. She saw to it that a replacement for the entire order was sent to us right away. This is the kind of stellar customer service you’d want to have all the time! Thank you Panda Drum.

I purchased the Panda Drum for my granddaughter’s birthday. I was unsure which would be the best size. I contacted Customer Service and they were excellent. They helped me with selection. They were very professional, responsive and patient. I can’t wait for my granddaughter birthday so she will have her Panda Drum Gift. Thank you to Diane for your excellent customer service. 🙏🩷

I have zero musical experience so when a close friend bought one I was intrigued. I actually bought 2. The PRO for me and the MINI for my Grandaughter for Christmas who is 3. They exceeded my expectations! Even if you cant read notes (yet) you can still play using the numbers. The more I play the better it gets. Of equal importance their Customer Service is above and beyond any experiences I've ever had. Do something special for yourself or a loved one. You won't be disappointed!!

Based on my personal experience, this is a company who stands by their product, and goes above and beyond to stand by their customers, is top-notch in my book! I had questions before purchasing the Panda Drum, which were answered in sincerity; and once I received the drum, I reached out to them for a minor concern I had. They not only respond quickly, but there is absolutely no doubt their customer comes first and feel their compassion to want customers to be happy. Happy I am, not only with customer support's understanding, kindness, and caring about their customer, but I'm very happy with the Panda Drum and have been having a great time with it! I'm sure you will, too! Even the kids enjoy it with their easy number song books, so you don't have to know music notes...just match the numbers from the song book to the drum! Enjoy...you won't be disappointed!

First - LOVE the tones of this drum. Very soothing. I got the Panda Drum +. I ordered another and messed up the shipping to a family member - which brings me to my second observation: how very helpful the customer service staff is at Panda Drum. Thank you ll!

The best drum ever, very relaxing and beautiful to play and look at. It brings me so much peace and calmness after long days of work in the ER. The best purchase ever. The customer service is excellent as well. I love my panda drum.