Jenni V.
Don't expect a full refund I am missing 199.30 from my bank after a refund they only refunded me 66 dollars.
Upon doing a refund It says that the refund is fully processed but it is not. I am still missing almost $200 dollars from the purchase. Their team is super responsive - the product came beautiful and extra quality compared to their competitors because of the nice bag and essential items that came with it. However I am still trying to sort out with their team, Panda Drum Affirm, and Shopify which is confusing because all parties are denying responsibility and keep asking me to ask one another because none of them can do anything. It should not be this difficult to process a refund. Beware of this!!
Response from Panda DrumAug 17, 2026
Hi Jenni, thank you for the kind words about the product and our team, and we're sorry this refund has been confusing. The good news: nothing is missing. You purchased through Affirm on a monthly installment plan. That means Affirm was paying us in your place, and your bank was only ever charged the first installment, about $66. The remaining installments were never taken from your account. When your return arrived on August 9, we refunded the full order amount to Affirm the same day. What happens next is standard: Affirm returns to you exactly what you actually paid (your $66 installment) and cancels the rest of the plan, so the remaining ~$199 simply never gets charged. You can confirm this in your Affirm account, the loan should show as closed with a $0 balance. So the "missing" $199 isn't money that left your bank, it's money that will now never leave it. We've also emailed you directly with the exact dates and amounts. If your Affirm account shows anything different, reply to that email and we'll get on a call with Affirm ourselves until it's fixed.